Sup. Crew Scheduling

Hyannis Air Service Inc•Hyannis, MA

19h

About The Position

The Crew Scheduling Supervisor is directly responsible to the SOC Manager. The ultimate responsibility for this position is the daily supervision and support of the Crew Scheduling department.

Requirements

Knowledge of 117, 121, and 135 regulations including, but not limited to, duty time restrictions
Previous 121/125/135 industry management appropriate to the tasks of this position
Excellent organizational skills, required
Excellent internal/external customer service skills, required
Must be able to handle multiple tasks and adapt to changes in any situation
Must be willing to work any/all shifts required

Nice To Haves

FAA Aircraft Dispatch Certificate preferred

Responsibilities

In absence of the SOC Manager, acts in his/her place
Supervises the Crew Scheduling operation by providing direction and support as needed
Coordinates with Flight Followers, Dispatchers, and Crew Scheduling during irregular operations to ensure effective operational performance
Oversees the completion of the daily company flight schedule
Exercises delegated authority for the daily leadership of the Crew Scheduling department, including the supervision of personnel assigned to him/her and the scheduling of Crew Scheduling personnel
Exercises delegated authority for the crew planning process and the daily scheduling of crewmembers
Assists SOC Manager with performance reviews for Crew Schedulers
Assists the SOC Manager with the payroll function for dispatchers, flight followers and crew schedulers
Works with SOC Manager to improve the efficiency and effectiveness of processes in the operation
Participates in the development of an annual budget for Crew Scheduling
Keeps the Customer Care Department informed of pertinent information during irregular operations
Ensures the set up of hotel accommodations and rental cars for crewmembers laying over or on TDY assignments in accordance with company rules
Ensures the set up of hotel accommodations and other necessary provisions for Crew Scheduling personnel, in coordination with the SOC Supervisors, who are working during times of extreme weather
Complete Supervisor turnover at the end of work week
Reviews crew daily schedules to ensure legality
Monitors daily schedule of Crew Scheduling departments to ensure proper coverage
In the event of a Crew Scheduling sick call, the Supervisor will activate the reserve coverage. If there is no reserve coverage, the Supervisor will cover the shift
Provides for continued analysis of job methods and techniques to improve efficiency and economy of the operation
Provides the necessary training for Crew Schedulers on FAR and company work rules for crewmembers
Participates in the manpower planning for crewmembers and the planning for the flight schedule
Monitors master schedules changes for legalities to ensure FAR compliance
Provides input for sufficient reserve crewmember coverage for unplanned absences
Maintains a caring and open dialog with all crewmembers and staff
Performs tasks assigned by the On-Call Duty Manager
Performs duties required in the Emergency Response Manual as needed
Manages irregular operations by determining the best utilization of available crew and aircraft resources
Coordinates with Crew Scheduling to resolve crew issues (e.g. sick and fatigue calls, duty time issues, etc.)
Coordinates with MOC to resolve aircraft missions (e.g. paint, regional repos, etc.)
Uses company procedures in accordance with regulatory and company restrictions to determine if a pilot's schedule can be changed
Contacts pilots in the event their schedule is changed
Contacts Duty Manager for required events
Keeps Flight Followers informed of irregular operations and recoveries as events unfold, as opposed to a briefing after the fact
Additional duties as assigned