Coordinator Crew Relations

JetBlue Airways Corporation•Boston, MA

1d•$58,000 - $86,000•Onsite

About The Position

The Coordinator Crew Relations supports the Crew Relations function by providing coordination, documentation, and execution of foundational employee relations work. This role is responsible for managing case intake, supporting the investigation lifecycle, and conducting low-complexity, routine investigations, including basic performance and dependability-related matters. The Coordinator plays a critical role in ensuring timely case progression, accurate documentation, and operational efficiency. This position partners with Crew Relations leadership and cross-functional stakeholders to support fair, consistent, and compliant resolution of crewmember concerns while promoting JetBlue’s values and workplace standards.

Requirements

High School Diploma or General Education Development (GED) Diploma
One (1) year of experience in HR, operations, analytics, or administrative support roles
Proficient with Microsoft Office Suite
Ability to handle confidential information with professionalism and diplomacy
Excellent problem-solving skills and ability to think strategically and creatively when resolving issues and concerns
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Strong attention to detail and documentation accuracy
Effective verbal and written communication skills
Available for overnight travel (25%)
Must be in possession of valid travel documents with the ability to travel in and out of the United States
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship

Nice To Haves

Bachelor’s degree or higher in Business, HR or I/O or S/O Psychology
Professional Human Resources Certification (PHR)
Bilingual (English and Spanish)
Prior airline experience

Responsibilities

Manage intake of employee relations concerns, including initial case assessment, documentation, and entry into case management systems (e.g., CRIS)
Conduct preliminary outreach to gather information, clarify concerns, and support intake assessments
Independently conduct low-risk, low-complexity investigations, including basic performance, attendance, and policy-related matters
Lead intake discussions and initial interviews for assigned cases and document findings appropriately
Gather, organize, and maintain relevant evidence, including schedules, system data, and communications
Prepare case summaries and documentation for review by Crew Relations leadership
Coordinate scheduling of investigatory meetings, interviews, and follow-ups across stakeholders
Maintain accurate, complete, and timely case documentation that meets investigation and audit standards
Track case timelines and proactively identify delays, risks, or gaps in case progression
Generate and maintain reports on case volume, timelines, and key trends
Support audit initiatives (e.g., dependability, travel, military leave) through tracking and documentation
Partner with Crew Relations team members, People Business Partners, and leadership to ensure timely communication and coordination
Provide basic guidance to leaders and crewmembers on processes, expectations, and next steps
Identify opportunities for process improvements and support standardization efforts across intake and case management workflows
Handle sensitive and confidential information with professionalism and discretion
Escalate complex, high-risk, or sensitive matters to Crew Relations leadership as appropriate
Other duties as assigned