Customer Relations Coordinator

AutoNation • Denver, CO

10d • $21 - $41 • Onsite

About The Position

The Customer Relations Associate is responsible for fulfilling the dealership's customer relation policies in an effort to build and retain a loyal customer base. This is an hourly position that pays $21-$25 per hour. This position is on-site. This position will be open until the position has been filled.

Requirements

• High school diploma or equivalent.
• Must meet Company's requirements for employment.
• Prolonged periods of personal computer usage and data entry.
• Adheres to all company policies, procedures and safety standards.
• Possess excellent verbal and written communication skills.
• Must have excellent phone skills and organizational skills.
• Professional appearance.

Nice To Haves

• Two years customer service experience.

Responsibilities

• Maintaining high customer retention and customer satisfaction.
• Monitoring customer complaints.
• Contacting service customers after their visit to monitor quality control and satisfaction.
• Contacting customers the day following delivery of a vehicle.
• Ensuring proper managers receive copies of any written complaints.
• Keeping records of all customer complaints and solutions.
• Assisting in resolving customer complaints that cannot be handled by Sales Consultants, Service Advisors, or Managers.
• Following up with all parties involved after putting a dissatisfied customer in contact with the appropriate personnel to determine what actions were taken, continuing follow-up until the complaint is completely resolved.
• Preparing delivery call reports for the Customer Relations Manager.
• Printing and distributing customer-related reports.
• Providing feedback for improving the new vehicle delivery process through follow-up calls with the customer based on their responses.
• Ensuring surveys are taken care of in a timely manner.
• Helping the Parts Department with tracking, notifying customers when parts are in, and developing a follow-up system for special order parts that are not being attended to.
• Demonstrating behaviors consistent with the Company's Vision, Mission, and Values in all interactions with Customers, Associates, and Suppliers.

Benefits

• Competitive compensation
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to deals and discounts through YouDecide
• Paid volunteer time (through DRVPNK mission)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED