Coordinator, Community Services Program

City of Austin•Austin, TX

1d•$68,780 - $85,980•Hybrid

About The Position

Under general direction, this position is responsible for service coordination, including training, resources, and outreach related to community programs. The purpose of the Community Services Program Coordinator in Watershed Protection is to support on-going equity efforts in the department under the Equity and Inclusion Program Manager. This position will support normalizing equity effort and initiatives in the department through training and culture building in the department. This position will work collaboratively with the Planning unit and other units within the Strategy and Planning Branch to implement our Rain to River Strategic Plan, work cross-departmentally with other equity practitioners, support legislative efforts, support meaningful relationships internally and with external community, and consult and support implementation of equity operationalization across Austin Watershed Protection.

Requirements

Knowledge of Local, State, and Federal resources and categorical programs.
Knowledge of community resources available and how to use them effectively.
Knowledge of research techniques.
Knowledge of laws and regulations pertaining to grants and contracts administration.
Knowledge of grants and contract administration and principals.
Skill in determining needs and gathering, analyzing, and presenting data to provide accurate information for management use.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software applications.
Ability to work with frequent interruptions and changes in priorities.
Ability to work well with individuals from a variety of backgrounds and experience, including community leaders, residents, service providers, local officials, and elected representatives.
Ability to train others.
Ability to quickly recognize and analyze irregular events.
Ability to establish and maintain effective communication and working relationships with City employees and the public.
Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Business Administration, Public Health/Human Services, Liberal Arts, or Social Work, plus two (2) years of experience in a field related to the job.
Experience may substitute for education up to four (4) years.

Nice To Haves

Experience in community outreach and engagement.
Experience with equity normalizing and operationalizing.
Experience in program development and implementation.
Experience working across interdisciplinary teams.
Ability to travel to multiple locations.

Responsibilities

Leads initiatives related to community services and outreach.
Serves as the primary liaison and advisor to City Council, City departments, school districts, residents, and other stakeholders.
Works collaboratively with internal & external stakeholders to promote/improve services and to engage the community based on changing needs.
Arranges for staff development and training opportunities related to the services.
Assists in the development of short- and long-range plans.
Assists in the formulation of City policies and operating procedures.
Identifies, collects, and conducts research to complete data analysis; compiles data/information; writes/presents informational reports that summarize findings; and makes recommendations.
Responds to and resolves sensitive inquiries and complaints, and issues from both internal and external sources.
Researches and identifies new/renewal grant opportunities and completes/submits grant applications.
Reviews legislation, regulations, and policies to determine impact.
May provide leadership, work assignments, evaluation, training, and guidance to others.