Coordinator, Accounts

Build-A-Bear Workshop•St. Louis, MO

1d•Onsite

About The Position

The Coordinator, Accounts plays a key role in growing the Build-A-Bear brand reach - managing and deepening existing relationships while identifying and building new ones across a diverse portfolio of Wholesale and Partner-Operated accounts. This role is responsible for the full scope of day-to-day activity from strategy and training to quality oversight, purchase order management, and performance reporting. This role is a key player in Build-A-Bear's presence in a diverse range of settings, seamlessly integrating brand, product, and guest experience, cultivating lasting and productive partnerships, and ensuring operational excellence across all accounts.

Requirements

Associates degree or some college
2-5 years of experience in sales order fulfillment/processing, account management, partnership management - ideally entertainment, hospitality, franchise or family/experiential brands
Experience level with order fulfillment systems (D365, POs, SOP)
Proficiency in Microsoft Office programs; highly proficient in Excel
Strong planning and organization skills
Strong written and verbal communication skills

Nice To Haves

Bachelor’s degree

Responsibilities

Manage key relationships with a portfolio of experience-based and wholesale partners, acting as their main Build-A-Bear contact and advisor for growth.
Regularly maintain and update the partner-operated intranet site and related account resources.
Process and manage the incoming Purchase Orders for select wholesale and partner operated clients.
Oversee onboarding and opening schedules for all new partner clients and for new locations of current partners.
Work with accounting to ensure proper setup of partner accounts, create sales orders, and secure purchase orders from clients.
Share delivery timelines with both warehouse staff and customers.
Lead quarterly meetings with each client to review business outcomes and plan future strategies, with additional monthly check-ins as needed.
Provide all necessary shipment details to the warehouse to support timely processing.
Clearly communicate order statuses to customers and collaborate across departments to deliver an Experience First approach; offer guidance and solutions for complex issues in line with policy and best practices.
Complete other tasks assigned by management.