Coordinated Entry System (CES) Coordinator (Program Manager I), Grade 22

Montgomery County • 1301 Piccard Dr Rockville MD 20850 USA, MD

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About The Position

The Department of Health and Human Services, Services to End and Prevent Homelessness Office is recruiting an enthusiastic and compassionate Coordinated Entry System (CES) Coordinator (Program Manager I) who is committed to advancing our community’s efforts to end homelessness. We are seeking a dynamic individual who brings objectivity, collaborates effectively, and is skilled at building strong partnerships across multiple agencies. The ideal candidate is passionate about supporting people experiencing homelessness and on the path to housing, bringing partners together, leading cross-sector collaboration, coordinating large meetings and identifying opportunities to strengthen our CES processes. Experience with the Homeless Management Information System (HMIS) and Continuum of Care are essential. The CES Coordinator is an essential role in aligning daily operations with our shared goal of ending homelessness through collaborative solutions.

Requirements

• Considerable (3 years) professional experience in managing homeless services, housing programs, or Continuum of Care Homeless system-level coordination.
• Graduation from an accredited college or university with a Bachelor's Degree.
• An equivalent combination of education and experience may be substituted.

Nice To Haves

• Bachelor’s degree in social work, public administration, public health, or related field
• Experience working in homeless services, housing programs, or system-level coordination
• Proficiency in HMIS and familiarity with Continuum of Care operations and HUD standards
• Experience with homelessness or housing instability
• Experience leading coordinated entry or by-name list process
• Demonstrated ability to analyze workflows, identify bottlenecks, and lead process improvements
• Knowledge of HUD’s Coordinated Entry System and continuum of care
• Experience collaborating with a wide range of partners, including nonprofit providers, government agencies, behavioral health systems, healthcare providers, and people with lived experience
• Strong ability to build trust and maintain positive relationships across diverse teams and organizations
• Strong professional accountability, including the ability to follow instructions, meet deadlines, document work, and receive feedback
• Strong project management, communication, and relationship-building skills
• Demonstrated experience facilitating multi-stakeholder collaborations and large meetings
• A commitment to equity, person-centered practices, and the mission to end homelessness

Responsibilities

• Leads the implementation and continuous improvement of the COC’s coordinated entry system, which is comprised of four essential components: access, assessment, referral, and evaluation.
• Ensures that households experiencing homelessness can access timely, person-centered assistance through standardized assessment, prioritization, and referral practices.
• Works in a dynamic, fast-paced environment that requires frequent adaptation to urgent, emerging client needs.
• Guides staff in the appropriate application of policies, ensuring adherence without creating a punitive enforcement atmosphere.
• Demonstrates an understanding of how excessive bureaucratic processes can impede service delivery.
• Continuously works on streamlining requirements and removing barriers that hinder clients’ access to housing and related support.
• Convenes and facilitates CES meetings, provider workgroups, case conferencing, and housing match meetings; sets agenda, tracks action items, and ensures inclusive participation.
• Builds strong partnerships with homeless service providers and stakeholders.
• Provides technical assistance and guidance on CES processes to providers, clients, and colleagues as needed.
• Leads cross-sector collaboration to streamline access points, referrals, and coordination of services.
• Maintains and updates CES policies and procedure manuals.
• Coordinates and facilitates the various case conferencing and by-name lists meetings to match households to the most appropriate, available housing resource.
• Applies equity, person-centered, trauma-informed, and low-barrier approaches to CES processes to ensure alignment with Continuum of Care standards and Local, State, and Federal requirements.
• Maintains clear, accessible client-facing information about how to access CES eligibility and grievance procedures.
• Works closely with the HMIS data team to ensure data quality and compliance with privacy regulations.
• Works closely with the HMIS data team to produce the CES list.
• Maintains and manages the CES list.
• Follows CES procedures to ensure pre and post-lists are updated, sent on time, and have the most current information prior to the CES match meetings.
• Coordinates referrals with referring providers and housing providers.
• Tracks housing progress matches to the lease-up process and updates the list as needed.
• Tracks denials and approvals of housing matches, and reports housing vacancies.
• Uses data to identify bottlenecks related to housing placements and opportunities for improvement.
• Performs other job-related duties as assigned.

Benefits

• The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $76,742 to $113,583, based on the candidate’s qualifications and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager