Disability Program Manager (Program Manager I, Grade N23)

Montgomery County•27 Courthouse Sq Rockville MD 20850 USA, MD

21h•Hybrid

About The Position

The Montgomery County Office of Human Resources (OHR) builds and supports a strong, resilient, and innovative workforce of more than 10,000 employees. We are a welcoming, collaborative and human-centric workplace that manages essentials of the full employee experience – from recruitment and selection through offboarding. We deliver people-focused programs such as health and wellness programs and professional development. We manage and implement the County’s HR policy, EEO and salary plans. OHR values diverse perspectives, lived experiences, and encourages BIPOC (Black, Indigenous, and people of color), immigrants, women, LGBTQIA+, individuals with disabilities and veterans to apply. OHR’s Occupational Medical Services (OMS) Section is responsible for providing best in class occupational medical services to promote the health, wellness, and productivity of the County workforce. OMS provides occupational medical services to all County employees, onboarding pre-employment evaluations, and disability case management. OMS is also responsible for the administration and management of the County’s Americans with Disabilities Act (ADA) accommodations, ADA job reassignment program, instructor-led trainings, return-to-work exams, light duty, worker’s compensation case monitoring, functional capacity exams, pre-employment exams, parental leave program, drug-free workplace programs, federal Department of Transportation drug and alcohol programming and training through the Employee Assistance Program (EAP), Family and Medical Leave Act (FMLA), and the joint Sick Leave Bank between UFCW Local 1994 MCGEO and the Montgomery County Government. The Office of Human Resources (OHR); Occupational Medical Services (OMS) Section is seeking an experienced and innovative full-time Program Manager I to provide program and operational support for the County’s employee medical clinic. The Program Manager’s primary focus will be with the County ADA disability program and all required tasks associated with the program to include frequent onsite in-person and virtual trainings. Assess accommodation requests in coordination with the County’s Disability Program Manager and contract clinical team, recommend effective accommodations, work with the County team to procure technology, equipment and/or auxiliary aids for accommodations, when needed, and provide follow up to ensure established accommodations are effective. There will be some oversight of the OHR Occupational Medical Services Team to include, but not limited to, monitoring contract performance, leading operational program(s) and/or managing work that involves data analysis and monitoring operational compliance to include state, federal, and County regulation, law, and/or policy. The selected candidate must have a full understanding of EEOC Title II.

Requirements

3 years of Medical Administration and/or Disability Leave Management experience.
Minimum of 2 years of experience in a medical office or healthcare setting.
Graduation from an accredited college or university with a bachelor's degree.
Full understanding of EEOC Title II.

Nice To Haves

EEOC ADA Title II
ADA coordinator certification
Able to provide instructer led training
Ability to receive, investigate and quickly resolve complaints while remaining neutral and focused
Previous experience in clinical environment
Familiar with contract monitoring and administration
Data preparation and reporting experience
Able to professionally communicate well and effectively with others (written and verbal)
Have the ability to plan, organize and manage numerous priorities and recognize the need to maintain confidentiality and appropriately communicate sensitive information with tact and discretion.

Responsibilities

Ensure compliance in the work associated with supporting the ADA disability program.
Tracking, monitoring, reporting, responding to and assisting with program workflow for medical transactions, trainings for OMS services and programs (virtual and on-site), County worker’s compensation, light-duty assignments, and return-to-work.
Conduct needs assessment to evaluate individual employee needs for accommodations – interactive process.
Maintain accurate records documenting accommodations, services, and compliance efforts.
Collaborate with IT, Facilities, and EEO staff related to accommodation implementation.
Prepare reports on accommodation requests and compliance.
Support to provide direct resources, and guidance to employees with disabilities.
Report and assist with resolution of complex operational problems that impact service delivery and productivity.
Analyze, identify, and evaluate potential operational alternatives, outcomes of proposed actions, and submit recommendations in support of program goals.
Assist with maintaining medical record integrity for the County, to include oversight of imaging process for medical record documents in accordance with to HIPAA principles and standards.
Propose solutions and resolve daily challenges from employees and departments regarding OMS services.
Serve as the initial point of contact for employees with disabilities and communicating with departments, supervisors, and managers through the interactive process for implementation of accommodations, when applicable as defined under EEOC Title II.