Cook II - Hollydeck - Full Time

PENN Entertainment • Bay St Louis, MS

1d

About The Position

The Cook II prepares food for Hollydeck guests and events according to established recipes, guidelines, food safety requirements, and service standards. The role includes maintaining ingredient stock levels, reporting shortages and food-quality concerns to Food & Beverage leadership, and preparing seafood by boiling and/or broiling. The Cook II works with other Hollydeck team members to provide prompt, friendly service and keeps their workstation clean and stocked.

The position requires supporting customer service and company standards, staying informed about outlet products and casino events, amenities, and promotions, complying with applicable regulations, and maintaining confidentiality. Work may take place in a fast-paced, crowded environment and requires availability for high-volume days, nights, holidays, and weekends as needed.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED, six months to one year of related experience and/or training, or an equivalent combination of education and experience.
• Strong interpersonal skills and excellent written and verbal communication skills.
• Ability to count money and change correctly.
• Ability to work high-volume days, nights, holidays, and weekends as needed.
• Must meet professional appearance standards outlined in company policy.
• Ability to work in small areas in a fast-paced and often crowded environment.
• Ability to present information effectively and respond to questions from managers, clients, customers, and the public.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Good written and oral communication and organizational skills.
• Ability to read and interpret English documents, including safety rules, operating and maintenance instructions, and procedure manuals; ability to read and communicate verbally in English.
• Ability to apply common-sense understanding to carry out written, oral, or diagram-form instructions and deal with problems involving several concrete variables in standardized situations.
• Must be able to qualify for licenses and permits required by federal, state, and local regulations.
• Ability to stand for scheduled shifts and stand and walk for long periods; regularly lift and/or move up to 10 pounds, frequently up to 50 pounds, and occasionally up to 75 pounds; and push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance.

Responsibilities

• Prepare food accurately and consistently according to established guidelines and guest orders.
• Maintain par levels of menu ingredients and report shortages or outages to Food & Beverage leadership for ordering.
• Prepare food in a timely manner and ensure products are fresh and meet guest satisfaction.
• Communicate with Hollydeck team members to provide prompt and friendly customer service.
• Boil and/or broil seafood products for Hollydeck events, or assist with these tasks, according to established guidelines.
• Report concerns about food products or ingredients to the Food & Beverage leadership team.
• Store and prepare food according to food safety standards and established guidelines; wear personal protective equipment when handling food.
• Follow food safety standards while on duty and maintain a clean, stocked workstation in accordance with health and safety guidelines.
• Remain knowledgeable about outlet products, casino events, amenities, and promotions.
• Support and promote superior customer service in accordance with department and company standards and programs.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.
• Maintain strict confidentiality in departmental and company matters.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED