Conversion Operations Associate

Gusto, Inc.•Denver, CO

9d•$26 - $29

About The Position

As a Conversion Operations Associate on Gusto 401(k)'s ConversionOps team, you will independently manage the transfer of retirement plans from prior providers onto Gusto's platform. The role focuses on accurately validating asset allocations, reconciling trust data, and establishing participant loan records before plans go live. You will partner with CX Onboarding, Compliance, Reconciliations, Client Success, and other client-facing teams to identify and resolve discrepancies before they create downstream issues. The ConversionOps team prepares plans for activation by moving participant assets, loans, and historical records accurately and on time. You will ensure required data is collected, validated, and uploaded so that downstream testing, compliance, reporting, and Form 5500 processing can proceed without rework. You will also contribute to automation and tooling improvements that increase conversion accuracy and efficiency.

Requirements

3+ years of experience in retirement plan administration, financial operations, or onboarding-focused operational roles.
Strong understanding of contribution types, including pre-tax, Roth, and employer contributions, as well as loan structures and participant-level retirement data.
Advanced proficiency in Excel, including lookup functions, pivot tables, data validation, and error analysis.
Ability to independently manage competing priorities in a high-volume, deadline-driven environment.
Adaptability to changing priorities while maintaining focus on quality.
Ability to quickly master new products, tools, and platforms and speak about them confidently.
Strong analytical mindset, high attention to detail, and a systems-thinking orientation.
Clear-headed problem-solving skills, including diagnosing issues at individual and systemic levels and implementing lasting solutions.

Nice To Haves

401(k) experience supporting plan conversions, asset transitions, loans, or trust reconciliation.

Responsibilities

Independently manage participant-level asset allocations during plan conversions, including parsing, validating, and allocating transferred funds.
Review trust reports and legacy provider data to reconcile asset balances before system upload.
Validate fund mapping, participant elections, and allocation logic to support accurate account setup at go-live.
Reconcile cash movements and asset balances during and after conversions, and drive open items to resolution.
Set up and configure participant loan records, ensuring accurate balances, repayment schedules, and payroll alignment before plan activation.
Ensure historical data supports downstream compliance testing and reporting requirements.
Identify gaps or inconsistencies in source data and partner proactively with client-facing teams to resolve them before go-live.
Ensure required data is collected, validated, and accurately uploaded before plan activation to prevent rework in testing, compliance, and Form 5500 processing.
Collaborate with Client Success, Onboarding, Compliance, and Reconciliations to resolve discrepancies in trust reports, asset allocations, and participant-level data.
Contribute to automation initiatives and tooling enhancements that improve conversion accuracy and efficiency.