Operations Manager, Janitorial & Conversion

Anaheim Ducks Hockey Club•Anaheim, CA

1d•$90,000 - $105,000•Onsite

About The Position

The Operations Manager, Janitorial & Conversion oversees the daily operations, staffing, and performance of the venue’s part-time labor teams, including Janitorial, Cleaning Crew, Conversion Crew, and Machine Operators. The role ensures the facility is cleaned, maintained, and converted between event types safely, promptly, and efficiently. The Manager leads scheduling, training, performance management, and event preparation while maintaining high standards of cleanliness, safety, and operational excellence. This is a hands-on leadership position supporting teams with late-night and early-morning work, event turnarounds, and schedules that vary with venue programming. The position is on-site and requires flexible availability, including weekends, holidays, and event-heavy periods.

Requirements

Bachelor’s degree or equivalent combination of education and experience.
At least 4 years of experience in venue operations, janitorial management, conversion/changeover operations, or similar labor-intensive event environments.
At least 2 years of supervisory or management experience leading large part-time or hourly teams.
Strong understanding of event production layouts, operational logistics, and facility workflows.
Knowledge of OSHA standards, workplace safety, and proper equipment handling.
Ability to read and interpret floor plans and event setup diagrams.
Strong communication, leadership, and conflict-resolution skills.
Highly organized, with the ability to manage multiple priorities in fast-paced, deadline-driven environments.
Ability to work flexible hours, including late nights, early mornings, weekends, holidays, and event-heavy periods.

Responsibilities

Oversee, train, schedule, and supervise part-time team members across Janitorial, Cleaning Crew, Conversion Crew, and Machine Operator roles.
Recruit, hire, onboard, and develop team members to maintain appropriate staffing for event and non-event activities.
Provide ongoing coaching, performance feedback, and disciplinary support as needed.
Ensure compliance with venue policies, safety standards, and regulatory requirements.
Lead and supervise venue conversions, ensuring event setups, changeovers, and breakdowns are completed accurately according to diagrams, floor plans, and production specifications.
Coordinate event schedules and labor needs with internal departments to meet time-sensitive deadlines.
Oversee installation and removal of sports surfaces, staging, seating systems, flooring, glass, railings, and other event-specific elements.
Ensure conversion activities follow OSHA standards and safe operating procedures.
Ensure seating areas, concourses, restrooms, back-of-house areas, and public spaces are clean, sanitary, and event-ready.
Supervise trash removal, sweeping, mopping, sanitizing, and post-event bowl cleaning.
Oversee specialized cleaning operations, including carpet extraction, floor polishing, and deep cleaning performed by Machine Operators.
Manage the safe use of chemicals, cleaning supplies, PPE, and automated equipment.
Ensure proper usage, storage, and maintenance of tools, machinery, automated equipment, and cleaning supplies.
Identify equipment repair needs and promptly report safety hazards or operational issues.
Enforce safety standards, including Bloodborne Pathogen requirements, lock-out/tag-out procedures, fall protection, and PPE compliance.
Maintain an organized and clean back-of-house working environment.
Create staffing schedules based on event load, turnaround requirements, and available labor pools.
Track labor hours, approve timesheets, and ensure compliance with meal and rest break regulations.
Assist in developing and updating SOPs for cleaning, conversions, equipment usage, and safety protocols.
Collaborate with facility operations, production, engineering, housekeeping, and event management to support event execution.
Complete post-event reviews, checklists, and follow-up items to support continuous operational improvement.