Controls Engineer - ADV - CARRJP00003228- San Leandro, CA - 1st shift
About The Position
The Controls Engineer serves as the primary technical contact for Carrier customers, responding to questions about product functionality, integration, and troubleshooting. The role supports utility customer lab testing and test plan development, and coordinates installation and commissioning of field trial units. It also provides on-site coordination and commissioning support for utility program or partner-led battery-enabled heat pump installations. The engineer conducts site visits to support installation, commissioning, and optimization of Carrier systems and solutions, and helps improve onboarding and commissioning procedures and tools. The role provides hands-on technical support and training to customers, partners, and internal teams; investigates complex technical issues with Carrier engineering and technical support teams; and monitors and analyzes field test and pilot data with R&D engineers to troubleshoot issues and implement product improvements. The engineer also gathers customer feedback and requirements for product management and engineering and maintains detailed documentation of customer interactions, technical issues, and resolutions. Problems are complex and require extensive investigation and analysis. The position communicates with senior leadership on strategically important matters and conducts briefings with senior leaders inside and outside the job function. Domestic travel of up to 50% is required.
Requirements
- Bachelor’s degree in Engineering or a related field and 5+ years of experience, or an advanced degree in a related field and 3+ years of experience.
- Ability to travel domestically up to 50%.
Nice To Haves
- Experience with demand response programs, virtual power plants (VPPs), or distributed energy resources (DER).
- Experience with residential HVAC and battery technologies or related energy management solutions.
- Strong organization and attention to detail, with the ability to manage multiple priorities and ambiguity.
- Ability to lead and work in a cross-functional environment.
- Excellent verbal and written communication skills.
- Strong business acumen, industry experience, and technical and interpersonal skills.
- Experience with program management and a proven record as an effective leader or influencer.
Responsibilities
- Serve as the primary technical contact for Carrier customers on product functionality, integration, and troubleshooting.
- Support utility customer lab testing and test plan development.
- Support coordination, installation, and commissioning of field trial units.
- Coordinate on site utility program or partner-led battery-enabled heat pump installations and provide commissioning support led by partners.
- Conduct on-site visits to assist with installation, commissioning, and optimization of Carrier systems and solutions, and improve onboarding and commissioning procedures and tools.
- Provide hands-on technical support and training to customers, partners, and internal teams on Carrier Energy products and technologies.
- Diagnose and resolve complex technical issues in collaboration with Carrier engineering and technical support teams.
- Monitor and analyze field test and pilot data, partnering with R&D engineers to troubleshoot and implement product improvements.
- Gather customer feedback and requirements and communicate insights to product management and engineering.
- Prepare and maintain detailed documentation of customer interactions, technical issues, and resolutions.
- Communicate with senior leadership regarding strategically important matters and conduct briefings with senior leaders.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
