Controls Engineer - ADV

LanceSoft•San Leandro, CA

1d•Onsite

About The Position

The Senior Field Application Engineer provides on-site support, product expertise, and solutions for battery-enabled residential HVAC applications. The role connects engineering teams with end customers and supports successful product integration, troubleshooting, and ongoing technical guidance. The engineer collaborates with sales, product management, development, and R&D teams to deliver customer solutions and improve products and customer relationships. The position involves complex investigation and analysis, as well as briefings and communications with senior leaders on strategically important matters.

Requirements

Bachelor’s degree in Engineering or a related field and 5 or more years of experience, or an advanced degree in a related field and 3 or more years of experience.
Ability to travel domestically up to 50%.

Nice To Haves

Experience with demand response programs, virtual power plants (VPPs), or distributed energy resources (DER).
Experience with residential HVAC and battery technologies or related energy management solutions.
Strong organization and attention to detail, with the ability to manage multiple priorities and ambiguity.
Ability to lead and work in a cross-functional environment.
Excellent verbal and written communication skills.
Strong business acumen, industry experience, technical skills, and interpersonal skills.
Program management experience and a proven record as an effective leader or influencer.

Responsibilities

Serve as the primary technical contact for customers on product functionality, integration, and troubleshooting.
Support utility customer lab testing and test plan development.
Support coordination, installation, and commissioning of field trial units.
Coordinate on site with utility programs or partner-led battery-enabled heat pump installations and provide commissioning support.
Conduct on-site visits to assist with product installation, commissioning, and optimization, and improve onboarding and commissioning procedures and tools.
Provide hands-on technical support and training to customers, partners, and internal teams on products and technologies.
Diagnose and resolve complex technical issues in collaboration with engineering and technical support teams.
Monitor and analyze field test and pilot data, partnering with R&D engineers to troubleshoot and implement product improvements.
Gather customer feedback and requirements and share insights with product management and engineering.
Prepare and maintain detailed documentation of customer interactions, technical issues, and resolutions.
Communicate with senior leadership about strategically important matters and conduct briefings with senior leaders.