Controller

International House Hotel•New Orleans, LA

14d

About The Position

The Controller is a financial leader and strategic partner responsible for protecting the financial health of International House Hotel. Reporting to the General Manager, the role oversees accounting operations, cash flow, accounts receivable and payable, group billing, credit management, and financial reporting. The Controller works with hotel operations, sales, revenue, and ownership to ensure financial accuracy, disciplined controls, timely reporting, and responsible stewardship of hotel resources. The role leads accounting for rooms, bar, and conference center operations using M3; manages receivables, collections, credit, treasury, and cash flow; prepares budgets, projections, and financial analyses; and produces reporting for management, ownership, investors, and lenders. It also coordinates entity tax returns and K-1 distributions with the hotel’s CPA firm and supports informed business decisions while helping preserve the hotel’s brand standards and guest experience. The Controller participates in leadership meetings, takes on projects assigned by the General Manager, enforces company policies, and models accountability, integrity, urgency, and collaboration. International House describes itself as an inclusive workplace that values individuality, authenticity, creativity, genuine connection, and accountability. The hotel is an Equal Opportunity Employer.

Requirements

Three or more years of hotel accounting or Controller experience.
Strong knowledge of hotel property management systems and accounting platforms.
Advanced understanding of accounts receivable aging, group billing, revenue controls, and reconciliation processes.
Proven experience in collections, credit risk management, and cash flow oversight.
Experience preparing financial statements, budgets, cash flow projections, and management or ownership reports.
Strong analytical, organizational, problem-solving, and communication skills.
Ability to manage multiple deadlines while maintaining accuracy, confidentiality, and attention to detail.
Ability to collaborate across departments and communicate financial matters clearly to financial and non-financial stakeholders.

Nice To Haves

Boutique or independent hotel experience.
M3 experience.
Familiarity with entity accounting, tax return coordination, investor reporting, and K-1 distributions.

Responsibilities

Use M3 to maintain accurate books and records for hotel rooms, bar, and conference center operations.
Oversee accounting functions, including accounts receivable, accounts payable, payroll transactions, treasury, and sales tax calculations and payments.
Review agreements and initiate applicable fee distributions.
Maintain and update cash flow projections and establish the annual budget; provide financial analysis as needed.
Maintain accurate financial records and ensure accounting processes are completed in a timely, organized manner.
Maintain accounts receivable at or below 3% more than 30 days past due.
Oversee group billing, master account reconciliation, invoice distribution, and follow-up on outstanding balances.
Post deposits and accounts receivable payments accurately and promptly.
Lead collections and resolve past-due accounts proactively.
Review and respond to chargebacks within 24 hours and provide monthly summaries with supporting documentation.
Submit detailed month-end accounts receivable reports to ownership.
Bill and reconcile guest walk situations and ensure unpaid PM accounts are reconciled and closed within 30 days.
Manage FIT billing and voucher follow-up; process and reconcile travel agent commissions weekly.
Review and approve direct bill applications, verify references, and mitigate credit exposure.
Monitor advance deposit schedules, cutoff dates, billing milestones, and other payment requirements.
Maintain daily credit card and parking audit documentation.
Review receivables aging and take proactive steps to protect cash flow and financial performance.
Monitor treasury activities and maintain visibility into cash positions and anticipated obligations.
Prepare regular investor and lender reports for assigned hotel entities using M3, including income statements, balance sheets, and statements of cash flows.
Prepare books and records for assigned entities and coordinate entity tax returns and K-1 distributions with the hotel operations CPA firm.
Respond to investor financial questions, including K-1 inquiries, and coordinate with investors’ CPA firms as needed.
Maintain accurate, complete, and consistent reporting across assigned entities.
Provide ownership and management with financial information, analysis, and reporting to support performance evaluation and decision-making.
Participate in leadership meetings as the financial voice of the property.
Partner with hotel operations, sales, revenue, and other departments to promote sound financial decisions without compromising brand standards or guest experience.
Execute special projects and initiatives assigned by the General Manager.
Enforce company policies and professional appearance and conduct standards.
Model accountability, urgency, integrity, and ownership; foster collaboration while maintaining financial discipline and internal controls.