Control Room Management Specialist

TC Energy•Calgary, AB

About The Position

The Control Room Management (CRM) Specialist is responsible for the governance, implementation, and continuous improvement of the Control Room Management Program, with a primary focus on Alarm Management effectiveness and human performance. Reporting to the Manager, System Performance, the Control Room Management (CRM) Specialist ensures alignment with industry best practices and regulatory requirements, including API Recommended Practice 1168, by overseeing control room processes related to controller workload, fatigue, training, shift turnover, and management of change. The CRM Specialist plays a critical role in ensuring alarms are prioritized, actionable, and support safe, reliable pipeline operations.

Requirements

Post-secondary education in engineering, science, or a related discipline.
Strong understanding of gas pipeline operations, system constraints, and risk-based operational decision-making.
Demonstrated ability to balance operational risk, stakeholder expectations, and value delivery.
Strong communication skills with the ability to translate complex operational and optimization concepts for varied audiences.
Demonstrates strong organizational acumen and builds effective partnerships across stakeholders.
Adapts quickly to changing system conditions while maintaining focus on safety, compliance, and decision quality.
Maintains composure and effectiveness during periods of high workload, ambiguity, or operational stress.

Nice To Haves

Familiarity with SCADA, pipeline operations and gas control programs
Experience building governance and assurance processes (e.g., procedures, decision logs, audits, training/competency).
Experience using data/analytics to drive decisions (dashboards, KPIs, value tracking); familiarity with tools such as Power BI and SEEQ is an asset.
Encourages constructive challenge and diverse perspectives while driving alignment to a clear operational path forward.
Continuously improves tools, processes, and ways of working to advance operational maturity.

Responsibilities

Lead and sustain the Control Room Management Program aligned with API 1168, including governance across roles, responsibilities, workload, fatigue, training, and change management.
Ensure audit readiness and regulatory compliance across all control room operations.
Own and govern the Alarm Management program, aligning with industry best practices (rationalization, prioritization, performance monitoring).
Establish and maintain alarm philosophy, standards, and lifecycle management processes to ensure alarms are actionable, meaningful, and aligned to operational risk and controller response expectations.
Lead rationalization efforts and monitor system performance (e.g., alarm rates, standing alarms, flood events), driving corrective actions as needed.
Ensure alarm management practices align with API 1167, including prioritization, rationalization, and effective operator response to maintain situational awareness and safe, reliable operations.
Assess and manage controller workload relative to alarm demand and system complexity, integrating alarm management improvements into workload reduction strategies.
Partner with Operations to optimize system design and display interfaces to enhance controller decision-making.
Implement fatigue mitigation strategies and support scheduling practices and fatigue risk monitoring to manage shift demands and alarm burden.
Ensure alignment between alarm volumes and sustainable controller performance.
Standardize shift handover processes to ensure clear communication of alarm states, abnormal conditions, system constraints, and risks, maintaining continuity of situational awareness across shifts.
Govern changes to control systems, alarm configurations, and procedures through formal MOC processes, ensuring alarm impacts are assessed, validated, communicated prior to implementation, and fully traceable.
Analyze incidents, near hits, and abnormal events for alarm system effectiveness.
Identify gaps in alarm design, prioritization, or response expectations.
Ensure lessons learned are embedded into alarm rationalization and CRM processes.
Establish and track KPIs for alarm management and CRM performance (e.g., alarm rates per console, standing and stale alarms, alarm floods, peak loads, and controller response effectiveness).
Lead continuous improvement initiatives to enhance alarm system performance and overall controller usability.