CONTROL ROOM OPERATOR

SICE INC • Houston, TX

4d • Onsite

About The Position

The Control Room Operations Specialist supports real-time toll road and traffic operations to ensure safe, efficient, and reliable roadway performance. This position operates within a 24/7 control room environment and requires flexibility to work assigned shifts that may vary based on operational needs.

Requirements

• High school diploma or general education degree (GED) required.
• at least 1 year(s) of experience that is directly related to the duties and responsibilities specified.
• Must pass a pre-employment criminal background check.
• Must pass a pre-employment Drug and Alcohol Test
• Must demonstrate eligibility to work in U.S.
• Possession of a valid driver's license is a requirement for this job.

Nice To Haves

• Experience in traffic operations, transportation management centers (TMC), control room operations, or related fields preferred.
• Ability to work effectively in a fast-paced, high-responsibility environment.
• Strong verbal and written communication skills.
• Proficiency with computer-based monitoring systems and data entry tools.
• Flexibility to work varying shifts in a 24/7 operational environment.
• Familiarity with TxDOT systems and procedures is a plus.

Responsibilities

• Monitor tolling infrastructure, toll rate displays, and roadway signage multiple times per hour to ensure accurate operation.
• Rapidly identify and address system issues, notifying on-call personnel and field teams as needed.
• Monitor traffic flow and roadway conditions using computerized traffic management systems, CCTV cameras, and loop detector systems.
• Detect congestion, incidents, or abnormal traffic conditions in real time.
• Update Dynamic Message Signs (DMS) to inform motorists of accidents, construction activity, lane closures, and weather-related impacts.
• Ensure messaging is accurate, timely, and compliant with operational guidelines.
• Coordinate with law enforcement, emergency responders, and maintenance teams to manage traffic incidents, stalled vehicles, debris, and roadway hazards.
• Assist in incident management to minimize traffic impacts and maintain roadway safety.
• Receive and respond to calls regarding stranded motorists or roadway incidents.
• Locate, identify, and dispatch appropriate emergency response services or wreckers as needed.
• Accurately document incidents, debris, hazards, and traffic conditions in TxDOT and internal systems.
• Maintain detailed and timely records to support compliance and reporting requirements.
• Perform basic troubleshooting and minor maintenance of Intelligent Transportation Systems (ITS) equipment.
• Support traffic management system updates and operational adjustments as required.

Benefits

• Up to two weeks of paid time off every calendar year (10 days total). Eligibility to earn +1 day every calendar year after employee’s 3-year anniversary.
• Several paid company holidays (Approx 11-13 days)
• Individual Health Coverage for the employee and for other coverage levels, including spouse, children and family.
• Dental coverage plan,
• Vision coverage plan,
• Critical Illness coverage plan,
• Accidental Injury coverage plan,
• Hospital Care Indemnity coverage plan,
• Short Term Disability Insurance (SICE Inc. currently offers 100% premium contribution)
• Life and AD&D Insurance (SICE Inc. currently offers 100% premium contribution)
• Eligibility to participate in our 401k Program with 50% employer match, capped at 2% of the employee’s salary.
• Training and Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED