Control Desk Clerk

MCJC•New Lebanon, OH

6d•Onsite

About The Position

Responsible for maintaining security control station, which monitors the entire 24-hour, 7 day per week Center for Adolescent Services. In this position, you are an At-Will Employee serving at the pleasure of the Administrative Judge. The Control Desk Clerk maintains and enforces security procedures, and ensures the safety and security of both youth and staff. This role involves conducting nighttime indoor perimeter checks, maintaining group movement and control, and referring questionable activity to appropriate sources. The clerk is responsible for completing various logs and reports, communicating with Unit Counselors during shift changes, and monitoring visitation via camera. Additionally, the position involves observing visitors, monitoring physical contact between youth and visitors, and providing CPR and First Aid as necessary.

Requirements

High School diploma, GED or equivalent
One-year experience working with youth
Ability to pass criminal background check
Ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.
CPR certification
First Aide Certification
State Motor Vehicle Operator’s License
Ability to apply regulatory requirements to practical situations
Ability to empathize with youths’ problems and serve as role model
Ability to post information accurately and legibly to written record
Ability to deal and communicate effectively with youth
Ability to develop and maintain effective working relationships with associates, youth, family members, visitors and general public
Ability to maintain confidentiality of confidential and sensitive subject matter
Ability to exercise sound judgment in making fair but firm decisions
Ability to work in a locked environment.
Ability to physically restrain an individual.
Skill in first aid
Skill in CPR
Skill in listening
Skill in crisis intervention
Skill in mediation
Skill in verbal and written communication
Skill in observation
Skill in mediating differences between youth
Skill in adding, subtracting, multiplying and dividing whole numbers
Skill in reading
Knowledge of facility rules, regulations and policy
Knowledge of laws related to detention operations
Knowledge of basic psychology and human relations
Knowledge of societal & familial issues
Knowledge of group dynamics
Knowledge of crisis intervention process and techniques
Knowledge of counseling techniques
Knowledge of security and safety precautions

Responsibilities

Maintains and enforces security procedures, and ensures safety and security of both youth and staff.
Conducts nighttime indoor perimeter checks to identify unusual situations and ensure building security.
Maintains group movement and control.
Refers questionable activity to appropriate sources.
Completes Control Desk Logs, Vehicle Usage Logs, Incident Reports and other reports as necessary.
Maintains communications with Unit Counselors during shift change to discuss incidences, youth problems, and others issues to maintain security.
Assist in monitoring visitation via camera and maintains log reflecting names of visitors, juvenile visited and related information.
Observes visitors and monitors physical contact between youth and visitor to maintain facility security.
Provides CPR and First Aide as necessary, and contacts medical personnel to provide professional medical care in serious emergency situations.
Perform other duties as assigned.