Desk Clerk

Thresholds • Chicago, IL

1d

About The Position

Desk Clerks help ensure Thresholds locations are safe and welcoming for staff, clients, and guests. They greet visitors, sign them in, and provide customer service while building cordial relationships with clients and contributing to a pleasant atmosphere. The role supports client recovery through verbal communication and records shared with clinical teams. Desk Clerks also handle phone calls, mail, and other administrative tasks. Paid training and professional development opportunities, including opportunities to learn clinical skills, are available, with potential for growth in administrative, leadership, or clinical skills.

Requirements

• Passion for mental health advocacy.
• High school diploma or GED certificate.
• At least 21 years old.
• Reliable personal or public transportation to get to the work location.
• Effective communication and relationship-building skills.
• Attention to detail and dependability.

Responsibilities

• Greet and sign in Thresholds clients, staff, and guests.
• Provide customer service and build cordial relationships with clients.
• Help maintain a pleasant atmosphere in the building.
• Monitor security cameras and ensure doors are locked and closed.
• Communicate with clinical teams verbally and through records to support client recovery.
• Answer and transfer phone calls.
• Sort mail and complete other administrative tasks.

Benefits

• Paid training and professional development opportunities.
• 403(b) retirement plan with 3% employer match.
• Robust employee assistance program (EAP).

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED