Contract Renewals Specialst

Technologent•Las Vegas, NV

1d•Onsite

About The Position

We are seeking a highly skilled and motivated Contracts Renewal Specialist that will work closely with Technologent’s Sales teams, customers, and suppliers to support the delivery of maintenance renewal solutions. This role is essential in ensuring smooth contract renewals by understanding customer and supplier requirements, managing renewal timelines, and resolving any issues that arise.

Requirements

3-10 years of experience in contracts renewal or customer service.
Strong business acumen with relevant industry experience.
Proven work ethic with a track record of quality and efficient work.
Exceptional customer service skills, including communication and problem-solving abilities.
Detail-oriented with the ability to multitask and ensure accuracy.
Ability to complete 2-3 classes from our strategic partners.
Dedicated to supporting 2-5 Field Sales Account Executives.

Nice To Haves

Familiarity with NetSuite or similar systems is an advantage.

Responsibilities

Initiate the sales process 120 days prior to contract expiration.
Collaborate with clients on contract modifications, including additions, changes, or deletions.
Coordinate and schedule renewal orders based on customer needs and requests.
Manage the renewal backlog and ensure timely follow-up.
Provide NetSuite Order Update templates to Technologent’s Sales Team and customers as required.
Share NetSuite Tracking templates with the Sales Team and customers when needed.
Research and resolve any issues related to orders or contracts.
Submit timely invoicing requests to Accounts Receivable (AR).
Address any post-sale issues and ensure prompt resolution.
Prepare Gross Profit (GP) reports as required.