Coordinator Contracts

Hilton Grand Vacations • Myrtle Beach, SC

22h

About The Position

Hilton Grand Vacations is hiring a Contracts Coordinator to accept worksheet submissions and questions from internal customers in person or through the Contract Services phone system. The coordinator prepares, generates, and processes vacation ownership agreements and related documents, ensuring accuracy, efficiency, and professionalism. The role also involves payment processing, maintaining purchaser files, organizing and scanning documentation, and coordinating completed files and contract cancellations.

The coordinator works according to a published schedule, remains available through the end of each scheduled shift, and collaborates professionally with Quality Assurance and Sales personnel. The role requires flexibility in responding to deadlines and changing workloads, independent work with minimal direct supervision, and completion of required training and compliance courses. The hourly pay rate is $18.

Requirements

• Accurate and efficient computer skills.
• Proficiency in Microsoft Office.
• Ability to work a varying schedule, including regular weekends and holidays.
• Reliability and strong attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Strong organizational skills.
• Strong customer service skills.
• Proficiency in speaking, writing, and reading English.

Nice To Haves

• 1–3 years of administrative or clerical experience in a professional environment.
• Timeshare or vacation ownership experience.

Responsibilities

• Be available at the assigned work location or on the Contract Services phone system according to the published work schedule, including through the end of the scheduled shift.
• Accept worksheet submissions and questions from internal customers in person or by phone.
• Prepare, generate, and process vacation ownership contracts and related documents accurately and within documented performance standards.
• Verify verbally communicated and system-entered data for compliance with company policy.
• Obtain credit card authorizations when needed and accurately process payments for various transactions.
• Retrieve credit reports for applicable sales types when needed.
• Establish and maintain purchaser files according to documented standard operating procedures.
• Review signed documents for completeness as needed.
• Organize and scan required documentation according to documented standard operating procedures.
• Review, sort, and send completed files to the corporate office according to documented standard operating procedures.
• Complete assigned daily opening and closing activities.
• Coordinate and process contract rescissions and cancellations as needed.
• Participate in and contribute to special projects and temporary assignments when requested.
• Work professionally with Quality Assurance and Sales personnel to obtain documentation needed to complete contract files in a timely manner.
• Respond professionally to challenges, including imminent deadlines and temporary increases in workload.
• Maintain flexibility, composure, and patience when interacting with coworkers.
• Maintain proficient knowledge and understanding of Contract Services policies and procedures.
• Work independently with minimal direct supervision and demonstrate initiative.
• Complete required training and compliance courses by communicated deadlines.
• Carry out other reasonable requests from management.

Benefits

• Medical, dental, and vision insurance from Day One.
• 401(k) plan with company match.
• Life insurance.
• Company stock purchase program.
• Generous paid time off program.
• Paid sick days.
• Team Member recognition.
• Learning and advancement opportunities.
• Discount travel programs.
• Additional Team Member benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed