Coordinator Contracts

Hilton Grand Vacations • Myrtle Beach, SC

2d

About The Position

Hilton Grand Vacations is seeking a detailed Contracts Coordinator to accept worksheet submissions from internal customers in person or through the Contract Services phone system. Based on information provided during submission, the coordinator generates and processes vacation ownership agreements and related documents, ensuring accuracy, efficiency, and professionalism.

The role also involves verifying information in company systems, processing payments and credit card authorizations when needed, retrieving credit reports for applicable sales, maintaining purchaser files, reviewing and organizing signed documents, and sending completed files to the corporate office. The coordinator works with Quality Assurance and Sales personnel, supports contract rescissions and cancellations, completes opening and closing activities, and maintains knowledge of Contract Services procedures. The position requires availability at the assigned work location or on the phone system for the full scheduled shift, including a varying schedule with regular weekends and holidays.

Requirements

• Accurate and efficient computer skills, including proficiency in Microsoft Office.
• Ability to work a varying schedule, including regular weekends and holidays.
• Reliability, strong attention to detail, and ability to multitask in a fast-paced environment.
• Strong organizational skills.
• Strong customer service skills.
• Proficiency in speaking, writing, and reading English.

Nice To Haves

• 1–3 years of administrative or clerical experience in a professional environment.
• Timeshare or vacation ownership experience.

Responsibilities

• Remain available at the assigned work location or on the Contract Services phone system according to the published schedule, through the end of the scheduled shift, to receive worksheet submissions and questions.
• Prepare, generate, and process vacation ownership contracts and related documents accurately and within documented performance standards.
• Verify verbally communicated and system-entered data for compliance with company policy.
• Obtain credit card authorizations when needed and accurately process payments for various transactions.
• Retrieve credit reports for applicable sales types when needed.
• Establish and maintain purchaser files according to documented standard operating procedures.
• Review signed documents for completeness as needed.
• Organize and scan required documentation according to documented procedures.
• Review, sort, and send completed files to the corporate office according to documented procedures.
• Complete assigned daily opening and closing activities.
• Coordinate and process contract rescissions and cancellations as needed.
• Participate in special projects and temporary assignments when requested.
• Work professionally with Quality Assurance and Sales personnel to obtain documentation needed to complete contract files promptly.
• Respond professionally to challenges, imminent deadlines, and temporary workload increases.
• Maintain flexibility, composure, and patience when interacting with coworkers.
• Maintain proficient knowledge and understanding of Contract Services policies and procedures.
• Work independently with minimal direct supervision and demonstrate initiative.
• Complete required training and compliance courses by communicated deadlines.
• Carry out other reasonable requests from management.

Benefits

• Medical, dental, and vision insurance from Day One.
• 401(k) plan with company match.
• Life insurance.
• Company stock purchase program.
• Discount travel programs and other Team Member benefits.
• Generous paid time off program.
• Paid sick days.
• Team Member recognition and learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed