Contracts Coordinator - Finance & Administration

Bloomberg•New York, NY

3d•$72,000 - $80,000

About The Position

The Contracts Coordinator is part of Bloomberg’s Finance and Administration department. The Contracts team manages the client account database across all Lines of Business and provides customer service and operational support, collaborating with internal stakeholders including Sales, Legal, Compliance, Engineering, and Technical teams. The role oversees high-volume client support workflows across the contract lifecycle, including account and order creation, contract generation and execution, and document retention and archival. It requires strong organization, accuracy, and a proactive, solution-oriented approach to support compliant operations and excellent service for Bloomberg’s global clients. The coordinator processes and validates Service Order Requests, maintains global agreements and client legal entity records, responds to client inquiries, and supports sensitive contractual changes such as mergers, acquisitions, restructurings, and name changes. The position also involves troubleshooting systems, supporting workflow enhancements, and, with growing tenure, leading projects and serving as a subject-matter resource for designated Sales groups and high-value accounts.

Requirements

Excellent written and verbal communication skills.
Experience with contracts, such as vendor or customer service contracts, and data management.
Bachelor’s degree or equivalent experience.
At least 2 years of experience in a customer-facing role, such as account management or client support.
Strong multitasking skills, attention to detail, and a focus on quality.
Results-driven mindset and the energy to consistently deliver high performance.
Confidence, emotional intelligence, and sound decision-making.
Self-motivation and the ability to work independently and collaboratively.
Strong analytical skills and a keen eye for detail.
Proficiency in learning and using systems such as Bloomberg Terminal, Microsoft Suite, SAP, and Kofax.

Nice To Haves

Experience using the Bloomberg Professional Service (the Terminal).
Familiarity with IT business systems such as SAP and Kofax.
A strong passion for customer service.
An eye for optimizing workflows and identifying efficiency improvements.
A track record of continuous growth and advancement within an organization.

Responsibilities

Receive, analyze, validate, and process Service Order Requests (SORs).
Interpret and verify service requests and ensure they comply with legal, regulatory, operational, and company requirements.
Issue accurate contracts to clients in a timely manner.
Respond to high-volume calls, live chats, and ticket requests from internal and external clients about contract and account operations.
Oversee contract execution from receipt through signature verification and secure archival.
Maintain global agreements and client legal entity databases, ensuring documentation is signed and data integrity is preserved.
Manage contractual and operational changes resulting from client mergers, acquisitions, restructurings, or name changes.
Apply knowledge of legal contracts and processes across Bloomberg’s product suite and navigate related onboarding procedures.
Liaise with internal and external stakeholders, including Sales, Operations, Accounting, Installations, Negotiations, Legal, and Compliance, to support the client experience.
Maintain product and service knowledge, take ownership of issues through completion, and anticipate downstream impacts and potential obstacles.
Navigate internal databases and research tools to validate information, fulfill time-sensitive requests, and maintain client and contract data integrity.
Troubleshoot technical issues to maintain business continuity.
Collaborate with Engineering and Project Managers to develop, implement, and test features, including digital contract signing through Bloomberg’s online platform.
As tenure progresses, develop expertise in Bloomberg’s client contract hierarchy and advise stakeholders on complex contractual scenarios.
Lead projects by tracking milestones, managing communications, and reporting progress to stakeholders.
Provide tailored guidance and support to designated Sales groups and high-value client accounts.
Work with Business Engineers and other stakeholders on workflow and function enhancements, provide technical requirements, and oversee implementation and adoption.