Contractor - IT Store Support Analyst

Community Choice Financial Family of Brands•Dublin, OH

2d•Onsite

About The Position

The Contractor - IT Store Support Analyst helps to provide in the delivery of advanced technology related to the planning, scheduling, installation, configuration, testing, and implementation of approved IT solutions. At the direction of the IT Store Support Lead, this position provides the implementation results on projects and tasks involving the Company’s systems environment which directly supports the overall IT architecture. The Contractor -IT Store Support Analyst list directly impacts the design and implementation of IT solutions and systems, mainly related to retail, telecommunications, and desktop solutions in support of company-wide business applications and objectives. The position may directly impact the Company’s business objectives when those objectives are highly dependent upon the effectiveness and efficiency of IT solution deployment efforts.

Requirements

High school diploma or equivalent
1-3 years’ experience working in the IT Support field
Excellent customer service, interpersonal, communication skills
Must have a proven customer service background
Asset Management
Knowledge of Active Directory
Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results
Display professional image and demeanor
Experience with Microsoft SCCM and/or other system imaging tools (required)
Ability to multi-task efficiently and be detail oriented and highly organized
Knowledge & experience of Windows devices and support of Windows OS
Minimum 1 - 3 years’ experience supporting Windows 10 desktop/laptop PCs
Able and willing to learn new as well as existing technologies
Understanding installing software, patches, updates on desktops and laptops
Understanding troubleshooting basic network, software, printing problems
Successful at working in a team culture
Excellent written, verbal and organizational skills
Sense of urgency to complete all assigned tasks

Responsibilities

Analyzes systems requirements in response to business requirements, risks, and implementation costs
Evaluates, verifies, and validates the operating system software environment
Integrates hardware and software components within the systems environment
Monitors and fine-tunes performance of the operating systems environment
Tests and validates the operating environment
Assists in mitigating the effects of modifications in the environment with other IT professionals
Works with others to ensure that integration of new applications, system patches, and OS configuration changes are seamless within the current systems environment
Assists in determining the feasibility of installing new solutions or modifications to existing solutions and schedules their implementation
Assists in troubleshooting problems resulting from modifications
Assists in evaluating new systems administrating technologies and their effect on the operating environment
Ensures that information security/information assurance policies, principles, and practices are an integral element of the operating systems environment
Applies information security/ information assurance policies, principles, and practices to all components of the operating systems environment when completing IT projects or tasks
Adheres to company operational and personnel policies and procedures
Network device management and support
Collaborate and Coordinate with ATT professional services for VPN and Circuit Support
Collaboration with Meraki for Meraki device support
Assist with triaging Stores down time and collaborate with vendors till the issue is resolved
Duties related to planning, scheduling, installation, configuration, testing, implantation of the Company’s IT systems environment
Assist with escalations from the IT Service Desk
Additional duties as assigned