Contract Operations Supervisor

Surge Staffing•Columbus, OH

1d•Onsite

About The Position

Surge Staffing is seeking a highly organized, customer-focused Contracting Operations Supervisor to oversee the day-to-day coordination of customer service agreements, amendments, and the internal contracting process. The role helps ensure agreements are accurate, progress efficiently through review and approval, and align with the company’s business model and operational needs. The supervisor serves as a central liaison among Legal, Safety, Workers’ Compensation, Credit, field leadership, and other internal stakeholders. The role provides responsive support and clear communication throughout contracting, organizes and monitors workflow, supports field teams, and identifies opportunities to improve processes. It also prepares executive reports and researches prospective national account opportunities.

Requirements

At least 3 years of experience in contract administration, business operations, sales support, or a related role.
Experience preparing, reviewing, or coordinating customer service agreements and amendments.
Strong customer service skills and ability to build productive relationships across departments and locations.
Excellent written and verbal communication skills, including the ability to explain agreement requirements and processes clearly.
Strong organizational skills and ability to prioritize competing requests and meet deadlines.
Meticulous attention to detail and commitment to accuracy.
Ability to ask thoughtful questions, research information, and follow issues through to resolution.
Sound judgment in identifying issues that require Legal or leadership review.
Proficiency in Microsoft Office, particularly Word, Excel, and Outlook.
High school diploma or equivalent required.

Nice To Haves

Previous supervisory, team lead, or workflow coordination experience.
Associate or bachelor’s degree in business administration or a related field.
Experience in staffing or another multi-location service organization.
Familiarity with customer onboarding, credit review, safety requirements, and workers’ compensation considerations.
Experience using contract management systems, CRM platforms, or electronic signature tools.
Experience preparing executive reports and researching national account opportunities.

Responsibilities

Prepare customer service agreements and amendments for prospective and existing customers using approved templates and language.
Monitor agreements through the contracting process, tracking review status, approvals, signatures, and outstanding requirements.
Review requests for completeness and accuracy, ask follow-up questions, and resolve missing information.
Coordinate proposed changes and nonstandard terms with Legal and other appropriate departments for review and approval.
Maintain organized, accurate agreement records and make current documents accessible to authorized stakeholders.
Develop a thorough understanding of Surge Staffing’s business model, service offerings, and operational requirements to support contracting decisions.
Serve as a liaison among Legal, Safety, Workers’ Compensation, Credit, field teams, and other internal stakeholders.
Coordinate departmental input and communicate requirements, outstanding questions, and next steps.
Follow up proactively to keep agreements moving and escalate delays or unresolved issues when needed.
Help ensure credit, safety, insurance, and operational considerations are addressed through the appropriate review process.
Build relationships with branch teams and field leadership and provide responsive contracting support.
Answer questions about agreement status, required documentation, and contracting procedures.
Educate field teams on approved agreement terms, customer obligations, and operational requirements, involving Legal when interpretation is needed.
Explain the contracting process and help field teams understand their responsibilities and next steps.
Respond to requests professionally, urgently, and with consistent follow-through.
Prepare weekly executive reports summarizing contracting activity, pending agreements, outstanding issues, and priority items.
Track turnaround times and identify recurring delays or workflow improvement opportunities.
Review new customer profiles and research company operations, locations, and organizational structure to identify potential national account opportunities.
Share qualified leads and supporting information with appropriate national accounts or sales leadership.
Use reliable external resources to verify business information and support contracting research.
Organize and prioritize contracting requests based on business needs, deadlines, and complexity.
Monitor daily workflow to support timely completion and consistent quality.
Develop and maintain process documentation, checklists, and field resources.
Identify opportunities to improve communication, reduce errors, and simplify the contracting experience.
Support training and guidance for team members involved in the contracting process.