Contract Operations Supervisor

Surge Staffing•Columbus, OH

11h•Onsite

About The Position

Surge Staffing is seeking a highly organized, customer-focused Contract Operations Supervisor to oversee the day-to-day coordination of customer service agreements, amendments, and internal contracting processes. The role ensures agreements are accurate, progress efficiently through review and approval, and align with the company’s business model and operational needs. It serves as a central liaison between Legal, Safety, Workers’ Compensation, Credit, and field leadership, providing responsive support and clear communication throughout the contracting process. The position also supports field teams and customers, prepares weekly executive reports on contracting activity, and researches potential national account opportunities. The supervisor organizes and monitors workflow, maintains process documentation and field resources, identifies process improvements, and supports training for team members involved in contracting.

Requirements

At least 3 years of experience in contract administration, business operations, sales support, or a related role.
Experience preparing, reviewing, or coordinating customer service agreements and amendments.
Strong customer service skills and ability to build productive relationships across departments and locations.
Excellent written and verbal communication skills, including the ability to explain agreement requirements and processes clearly.
Strong organizational skills and ability to prioritize competing requests and meet deadlines.
Meticulous attention to detail and commitment to accuracy.
Ability to ask thoughtful questions, research information, and follow issues through to resolution.
Sound judgment in identifying issues that require Legal or leadership review.
Proficiency in Microsoft Office, particularly Word, Excel, and Outlook.
High school diploma or equivalent required.

Nice To Haves

Previous supervisory, team lead, or workflow coordination experience.
Associate or bachelor’s degree in business administration or a related field.
Experience in staffing or another multi-location service organization.
Familiarity with customer onboarding, credit review, safety requirements, and workers’ compensation considerations.
Experience using contract management systems, CRM platforms, or electronic signature tools.
Experience preparing executive reports and researching national account opportunities.

Responsibilities

Prepare customer service agreements and amendments for prospective and existing customers using approved templates and language.
Track agreements through review and approval, including review status, approvals, signatures, and outstanding requirements.
Review requests for completeness and accuracy, ask follow-up questions, and resolve missing information.
Coordinate proposed changes and nonstandard terms with Legal and other appropriate departments.
Maintain organized and accurate agreement records and make current documents accessible to authorized stakeholders.
Build an understanding of Surge Staffing’s business model, service offerings, and operational requirements to support contracting decisions.
Liaise with Legal, Safety, Workers’ Compensation, Credit, field teams, and other internal stakeholders.
Coordinate departmental input and communicate requirements, questions, and next steps; follow up and escalate delays or unresolved issues as needed.
Help ensure credit, safety, insurance, and operational considerations are addressed through the appropriate review process.
Build relationships with branch teams and field leadership and provide responsive support on agreement status, documentation, and contracting procedures.
Educate field teams on approved agreement terms, customer obligations, operational requirements, and their responsibilities in the contracting process; involve Legal when interpretation is needed.
Respond to requests professionally, urgently, and with consistent follow-through.
Prepare weekly executive reports summarizing contracting activity, pending agreements, outstanding issues, and priorities.
Track turnaround times and identify recurring delays and workflow improvement opportunities.
Review new customer profiles and research company operations, locations, and organizational structures to identify potential national account opportunities.
Share qualified leads and supporting information with appropriate national accounts or sales leadership.
Use reliable external resources to verify business information and support contracting research.
Organize and prioritize requests according to business needs, deadlines, and complexity, and monitor daily workflow for timely completion and consistent quality.
Develop and maintain process documentation, checklists, and field resources.
Identify ways to improve communication, reduce errors, and simplify the contracting experience.
Support training and guidance for team members involved in the contracting process.