Contract Specialist 36-26

Housing Authority of The City of Austin • Austin, TX

11d • Hybrid

About The Position

Southwest Housing Compliance Corporation (SHCC) is looking for a detail-oriented, highly organized candidate to work with owners and agents in our Contracts Department. SHCC has served the U.S. Department of Housing and Urban Development (HUD) as a high-performing Contract Administrator for over 25 years. In this role, we are proud to serve over 800 properties in the states of Texas and Arkansas to ensure they provide healthy and safe housing and that rent subsidies are accurately calculated in accordance with HUD's mission.

Requirements

• At least two years of college, Bachelor's degree is preferred or equivalent combination of education and experience.
• Ability to provide compassionate and professional customer service to clientele of diverse backgrounds
• Strong computer skills (Google Suite, Microsoft Office Suite, Adobe Acrobat, DocuSign, Emphasys ELITE, and Laserfiche)
• Knowledge of HUD programs, regulatory compliance, the affordable housing industry
• Ability to communicate clearly and concisely, orally and in writing is critical.

Nice To Haves

• Knowledge of principals and techniques of accounting, budgeting, financing, and mortgages a plus.
• Prior experience reviewing owner/agent contract renewals and rent adjustment requests.
• Experience managing a portfolio of properties and meeting strict HUD deadlines.
• Familiarity with data entry and system management in HUD or housing compliance systems.
• Experience providing guidance or training to property owners, agents, or staff.
• Knowledge of multi-level review processes and quality assurance procedures

Responsibilities

• Review owner/agent renewal and rent adjustment submissions for completeness and accuracy.
• Identify discrepancies and request additional information as needed.
• Provide clear, well-supported recommendations based on HUD requirements.
• Ensure all processing aligns with current HUD rules and guidance.
• Stay up to date on regulatory changes and apply them to daily reviews.
• Maintain accurate documentation to support compliance and audits.
• Provide professional, responsive support to owners, agents, and HUD staff.
• Communicate decisions and requests clearly, both verbally and in writing.
• Offer guidance to help stakeholders understand requirements and processes.
• Enter and maintain accurate data in SHCC and HUD systems.
• Upload, organize, and archive required documents.
• Identify opportunities to strengthen accuracy and workflow efficiency.
• Manage an assigned portfolio and track all associated deadlines.
• Conduct multi-level reviews to ensure quality and compliance.
• Monitor trends in assigned properties and elevate issues as appropriate.

Benefits

• Paid sick leave, annual leave, birthday leave & federal holidays
• 100% of employee health insurance premiums paid by the agency
• Supplemental health, dental, vision, and life insurance options for employees and family
• Employee Assistance Program
• Hybrid work schedule available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree