Contract Operations Analyst

IntelliPro Group Inc.•Lehi, UT

23h•Hybrid

About The Position

In Revenue Operations, our vision is to simplify and innovate to make it easy for our customers to do business. As stewards of global quote-to-cash business processes, we strive to delight customers and stakeholders through standardized processes and automated solutions that are supported by smart people who are flexible to evolving business needs. We move quickly, so the business can move quickly and capitalize on opportunities to support the creativity of our customers. We are a value-driven organization and foster a culture of diversity, inclusion, and continual growth and learning.

Requirements

Strong written and verbal communication and presentation skills
Relentless attention to detail with a central focus on customer experience
Critical thinking skills to solve unique challenges
Ability to prioritize, multitask, and meet crucial deadlines
Solid documentation and organizational skills
Self-starter that can execute work independently
Capable interpretation of legal contracts, terms, and conditions
Knowledge of accounts receivable, revenue recognition, and finance operations
Bachelor’s degree or regional equivalent
Demonstrated proficiency with standard tools (Office 365, ERP, CRM)
2-5 years of experience in a similarly related role

Responsibilities

Support all activities related to, but not limited to, customer account management, business consultation, contract validation and execution, order processing, invoice creation, usage metering, and provisioning products.
Performs complex validations of revenue transactions sourced through multiple selling channels (Channel, Enterprise, eCommerce).
Ensures that deals presented align with product rules, revenue standards, and compliance policies.
Executes work in compliance with SOX controls, including drafting controls, narratives, memos, and process documents.
Partners with internal and external auditors on audits of control design and execution.
Stewards and knowledge experts over customer information related to contracting, order management, and provisioning.
Leverages this knowledge to provide business recommendations to ensure optimal customer experience outcomes.
Monitors a subset of automated transactions through various tools and technology solutions.
Review logs and system reporting to intervene, troubleshoot, and manage errors.
Provide escalation support for external customers, sales, customer service, product management, product marketing, finance, and legal.
Serve as a subject matter expert who initiates investigation, coordinates cross-functional teams, and drives issues to resolution.
Be a champion of scaling the business through automation by identifying ideas, building proposals, securing support for prioritization, documenting requirements, partnering with technical teams for development, testing solutions, and leading enablement and change management.
Operationalize strategic plans for new product offerings and routes to market by testing, adopting, documenting, and communicating required changes.
Executes against defined integration strategies for acquired companies, including onboarding to new systems and processes, maintaining business continuity, and performing customer, financial, product, and user data migrations.
Designs and executes reports to support accuracy reconciliation, capacity planning, work completion, key results performance, and other ad hoc requests.
Creates and maintains documentation essential to performing the role. Includes: job procedures, corporate policies, process flows, stakeholder FAQs, and new hire onboarding documentation.