Contract Improvement Specialist
About The Position
Service New Brunswick is seeking an individual to join the Symbio project within the Technology Services Division as a Contract Improvement Specialist within New Brunswick. Working at Service New Brunswick is more than just a job — it’s an opportunity to build a meaningful career. Guided by our vision of "Elevating Service Excellence", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers. Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2026! At SNB, our people are at the heart of everything we do. We are: Human-Centered: We prioritize well-being and flexibility for our employees. Driven by Growth: We invest in your professional development and career advancement. Celebrating Excellence: We recognize and reward outstanding contributions. United by Purpose: Every project you work on makes a real difference for New Brunswickers. Empowered to Decide: We trust our teams to make decisions and innovate boldly. As a Contract Improvement Specialist, you will be responsible for establishing and maintaining a single, trusted view of contracts across the four organizations for the Symbio project: Service New Brunswick, Horizon, Vitalité, and the Department of Health. Specifically, these are contracts that affect acute care, ambulatory care, clinical systems, third-party applications, hosting, licensing, integration, and vendor services. The selected candidate person would need to gather, organize, and manage contract information in a structured way so the program can clearly understand obligations, renewal dates, termination clauses, dependencies, financial impacts, and risks. The Contract Improvement Specialist will work closely with program, procurement, finance, legal, and operational teams to analyze how current contracts affect hardware, application rationalization, system decommissioning, CIS vendor negotiations, and future-state planning. This includes identifying: Overlaps Duplicate costs Contractual barriers and risks Third-party dependencies Opportunities for consolidation or renegotiation As a Contract Improvement Specialist, you will serve as the bridge between contract data and decision-making, enabling Symbio to move from fragmented local contract knowledge to coordinated provincial contract management. A key part of the role would be ensuring that contract information is handled through consistent governance and controlled access, with proper version control, financial stewardship, confidentiality protections, and appropriate escalation to legal, financial, or procurement experts when interpretation or action is required. Reporting to the Chief Digital Health Transformation Officer, the successful candidate will be responsible for the following duties and responsibilities, but are not limited to:
Requirements
- Bachelor’s degree in Business, Information Technology, or related discipline
- Minimum of 6 years of progressively increasing experience in Information Technology
- Minimum of 2 years of experience working with Software Asset Management and Licensing
- Written and spoken competence in English is required.
- An equivalent combination of education, training and experience may be considered.
- Applicants must clearly demonstrate the essential qualifications to be given further consideration.
Nice To Haves
- Experience with acute and ambulatory care solutions
- Public Sector Experience
- Experience with the NB Procurement Act
- Experience with Microsoft licensing for the enterprise
- Experience with asset management tools such as Microsoft System Center Configuration Manager (SCCM)
- Proficient with or working knowledge of other proprietary reporting and discovery tools used for software license management and compliance
- Knowledge and experience with software asset life cycle management processes planning, acquisition, deployment, monitoring, and retirement
Responsibilities
- Creating and maintaining a centralized inventory of relevant contracts across all four organizations
- Tracking key terms such as renewals, expiries, termination windows, exclusivity clauses, service levels, and financial commitments
- Identifying which contracts affect application consolidation, CIS implementation, and third-party dependencies
- Flagging risks, conflicts, duplicate services, overlapping costs, and barriers to decommissioning legacy systems
- Supporting negotiations by providing contract intelligence, impact analysis, and dependency mapping
- Coordinating with procurement, legal, finance, and operational leads on required actions
- Ensuring controlled access, document integrity, and proper handling of sensitive contract information
- Helping sequence contract changes, renewals, or terminations in line with program timelines
- Producing summaries and decision support material for leadership and program governance
- Negotiate agreements, including pricing, for work required to achieve final state with various vendors
- Draft tenders, RFP, exemptions, etc. as required
- Propose improvements in processes related to procurement and contract management to enable a provincial view
- Support the creation of the Decision Requests for the Program by augmenting with contractual requirements and implications
Benefits
- Human-Centered: We prioritize well-being and flexibility for our employees.
- Driven by Growth: We invest in your professional development and career advancement.
- Celebrating Excellence: We recognize and reward outstanding contributions.
- United by Purpose: Every project you work on makes a real difference for New Brunswickers.
- Empowered to Decide: We trust our teams to make decisions and innovate boldly.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
