Quality Improvement Specialist

Family Health Services Corporation•Twin Falls, ID

1d•$24 - $31•Onsite

About The Position

Under the general supervision of the Chief Information Officer (CIO), the Quality Improvement Coordinator supports FHS clinics in improving quality measures, including but not limited to diabetes, hypertension, preventive screenings, and immunizations. This position provides reports to clinics, validates data related to Plan-Do-Study-Act (PDSA) cycles, and supports other quality improvement activities. The Quality Improvement Coordinator is expected to exercise initiative, sound judgment, and analytical skills while working closely with clinical staff and administration to improve performance across quality measures.

Requirements

High school diploma or GED equivalent
Excellent communication skills
Strong interpersonal skills and the ability to work effectively with patients, clinical staff, and specialists
Proficiency with Microsoft Office programs
Possess good organizational and time management skills
Must be detail oriented and organized
Ability to exercise discretion and maintain patient privacy
Ability to work independently and collaboratively as part of a team
Valid Idaho Driver’s License
Ability to pass a background check

Nice To Haves

Medical terminology experience preferred

Responsibilities

Runs reports to monitor quality measures at the provider, clinic, and organizational levels
Creates graphs, lists, charts, and other data summaries to support quality improvement efforts
Organizes and analyzes data to identify trends and opportunities for improvement
Validates data to ensure accuracy
Disseminates information in a clear, logical, efficient, and useful manner
Completes all functions of the recall process including running the recall report, printing recalls, mailing recalls, updating the EHR, correcting addresses, etc.
Participates in Patient-Centered Medical Home (PCMH) activities
Manages Patient Portal activities with clinic
Manages Patient Outreach campaigns
Actively involved with the QA/QI Committee
Participates in local and state quality improvement conferences, programs, projects and trainings
Communicates effectively with providers, nurses, administration and others
Follows FHS policies and procedures when documenting in the EHR
Assists with data collection, patient registries, documentation, and reporting
Completes the weekly Jean’s Friday report and works with clinics that do not meet Jean’s Friday goals to support improvement
Participates in ongoing trainings, conference calls, webinars, and professional development opportunities
Performs other duties as assigned
Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested.
Employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions, and providing feedback to supervisors and management on all safety issues.
FHS employees are expected to support accurate documentation and billing practices, participate in compliance training, and identify and report any concerns or activities that may violate these standards.
Each employee will be trained on the FHS Medicare Compliance Plan and the Standards of Conduct and asked to sign a Conflict of Interest Statement at hire and annually thereafter.
FHS staff are expected to participate in this process by serving as active and willing PCMH team members.
Employee must read and understand the general and specific operational, safety, and environmental requirements of all plans, procedures, and policies pertaining to this job.