Contract Client Service Representative
About The Position
Hilliard Law is seeking a Contract Client Service Representative for its Mass Tort department. The role supports the firm’s mission of the “Relentless Pursuit of Justice” by providing client service and helping manage case matters. This is a full-time contract position for four weeks. The representative communicates with clients, medical providers, court personnel, and opposing counsel; provides substantial phone support; protects client privacy and data; assists with case action planning and court-deadline compliance; uses case management software and reports to monitor docket status; and maintains accurate records in accordance with firm policies and procedures. The role may require work outside standard business hours, lifting and carrying up to 15 pounds, and periodic travel to other firm offices and locations.
Requirements
- Significant customer service experience.
- Typing speed of 40 or more words per minute.
- Enjoy working in a fast-paced environment.
- Be extremely organized.
- Be a quick learner and intuitive.
- Demonstrate ethical responsibility and an understanding of the legal and ethical obligations of the profession.
- Be capable of adhering to firm policies and procedures.
- Ability to lift and carry up to 15 pounds.
Nice To Haves
- High school graduate or GED.
- Advanced Microsoft Office skills and ability to become familiar with firm-specific programs and software.
- Mac proficiency, including macOS Word, Excel, PowerPoint, and Outlook.
Responsibilities
- Communicate regularly with clients, medical providers, court personnel, and opposing counsel by phone and email.
- Provide heavy phone support using professional communication and customer service skills.
- Maintain customer privacy and data security.
- Assist with case action planning to ensure compliance with federal and state court deadlines.
- Use case management software to manage matters and review dashboards and reports to understand docket status at macro and micro levels.
- Maintain accurate records and adhere strictly to firm policies and procedures.
- Work outside standard business hours as needed.
- Travel periodically to other firm offices and locations as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
