Contract Billing Administrator II
About The Position
Toshiba America Business Solutions is hiring a Contract Billing Administrator II in Rochester, NY. The role coordinates involved parties to ensure invoicing and contractual obligations are met promptly, resolves escalated customer concerns, and supports accurate contract billing for an assigned account base. The administrator audits meter reads, billing service-level requirements, monthly pre-bill reports, billing modifications, and renewal reports; investigates discrepancies and rebill adjustments; and assists with cancellations, renewals, and other administrative work. The role also compares billing and renewal information with contract terms to evaluate price increases or automatic escalations, develops performance reporting, and collaborates with cross-functional Toshiba teams to resolve issues. Quotes may be provided when required, along with other related duties as assigned.
Requirements
- High school diploma or equivalent.
- Three years of combined experience in contract administration or support, billing or invoicing, customer service, and reporting.
- Demonstrated experience with data monitoring, service-level agreements, invoicing, and reconciliation.
- Ability to communicate with customers and Toshiba team members.
- Self-motivation and ability to work in a fast-paced environment.
- Computer literacy.
Responsibilities
- Coordinate involved parties to ensure invoicing and contractual obligations are met in a timely fashion.
- Resolve escalated customer concerns to ensure optimal customer service.
- Audit meter reads and billing service-level requirements for the assigned account base.
- Improve billing accuracy by reducing estimates, pending contracts, and manual reads using SLAs and KPIs.
- Audit monthly pre-bill reports and resolve discrepancies.
- Evaluate rebill adjustments and handle cancellations, renewals, and miscellaneous administration.
- Monitor all billing modifications.
- Analyze billing and renewal reports and compare them with contract terms and conditions to evaluate and assist with price increases or automatic escalation accuracy, if applicable.
- Develop and monitor performance reporting to resolve issues with cross-functional Toshiba teams.
- Provide quotes from time to time if required.
- Perform other related duties as assigned.
Benefits
- Medical, dental, and vision coverage.
- 401(k) plan with company match.
- Company-provided life insurance.
- Employee Assistance Programs.
- Pre-tax spending accounts.
- Pet insurance.
- Employee discounts.
- Paid holidays, vacation, and sick/personal business/volunteer days.
- Opportunities for career growth within a global technology organization.
- Comprehensive onboarding and industry-leading sales training.
- Ongoing training and professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
