Contract Billing Administrator II

Toshiba America Business Solutions Careers • Rochester, NY

9h

About The Position

Toshiba America Business Solutions is seeking a Contract Billing Administrator II in Rochester, NY. The role coordinates invoicing and contractual obligations, supports customer service by resolving escalated concerns, and monitors billing accuracy and service-level performance for assigned accounts. The administrator audits meter reads and pre-bill reports, reviews billing and renewal information against contract terms, and works with cross-functional Toshiba teams to address issues. The position may also provide quotes and perform other related duties as assigned.

Requirements

• High school diploma or equivalent.
• Three years of experience in a combination of contract administration/support, billing/invoicing, customer service, and reporting.
• Demonstrated experience with data monitoring, service level agreements, invoicing, and reconciliation.
• Ability to communicate with customers and Toshiba team members.
• Self-motivated, with the ability to work in a fast-paced environment.
• Computer literate.

Responsibilities

• Coordinate involved parties to ensure invoicing and contractual obligations are met in a timely fashion.
• Resolve escalated customer concerns to ensure optimal customer service.
• Audit meter reads and billing service-level requirements for assigned accounts.
• Improve billing accuracy by reducing billing estimates, pending contracts, and manual reads using SLAs and KPIs.
• Audit monthly pre-bill reports and resolve discrepancies.
• Evaluate rebill adjustments, cancellations, renewals, and other administrative matters.
• Monitor billing modifications.
• Analyze billing and renewal reports and compare them with contract terms and conditions to evaluate and assist with price increases or auto-escalation accuracy, as applicable.
• Develop and monitor performance reporting to resolve issues with cross-functional Toshiba teams.
• Provide quotes from time to time if required.
• Perform other related duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan with match.
• Company-provided life insurance.
• Employee Assistance Programs.
• Pre-tax spending accounts.
• Pet insurance.
• Employee discounts.
• Paid holidays, vacation, and sick/personal business/volunteer days.
• Ongoing training and professional development.
• Opportunities for career growth.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED