Continuum of Care Manager

The Planning Council • Norfolk, VA

6d • Onsite

About The Position

The Planning Council is seeking a Continuum of Care Manager to support the implementation of a regional homeless system response. This position coordinates Continuum of Care activities, provides technical assistance to community partners, supports Coordinated Entry operations, and helps ensure compliance with local, state, and federal requirements. This is an in-person position and is not eligible for remote work. The ideal candidate is highly organized, collaborative, data-informed, and comfortable working with diverse community partners to improve housing stability and homeless services systems.

Requirements

• Bachelor’s degree from a four-year college or university in Public Administration, Urban Planning, Human Service Administration, or a related human services field.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to work effectively with individuals and organizations from diverse racial, ethnic, religious, socioeconomic, and ability backgrounds.
• Strong facilitation and group leadership skills, including the ability to guide collaborative discussions and support decision-making.
• Proficiency with Microsoft Office software.
• Ability to use proprietary database management systems.
• Strong data management, record-keeping, and data-entry skills.
• Considerable knowledge of virtual meeting platforms and ability to facilitate meetings with multiple agencies.
• Valid driver’s license, reliable transportation, and automobile insurance.
• Ability to travel to meetings and conferences as needed.

Nice To Haves

• Prior experience with HMIS or similar homeless services data systems.
• Experience working with Continuum of Care programs, Coordinated Entry, homeless services, housing stabilization, nonprofit programs, or human services systems.
• Experience supporting grant reporting, compliance, data collection, or partner coordination.

Responsibilities

• Coordinate ongoing Continuum of Care activities, including membership meetings, subcommittee meetings, trainings, orientations, information exchanges, recruitment efforts, and special events.
• Provide administrative support by preparing and distributing meeting notices, agendas, minutes, correspondence, and related materials.
• Maintain accurate records, archives, membership rosters, attendance documentation, and other required files.
• Respond promptly to community partners seeking technical assistance, information, and resources related to homelessness and housing stabilization.
• Research national best practices and collaborate with team members to implement strategies that strengthen CoC operations and outcomes.
• Coordinate data and agency monitoring activities, including Point-in-Time Counts, agency site visits, and housing inventory efforts.
• Assist with reports, procedures, and documentation required by funders, jurisdictions, and community stakeholders.
• Support CoC initiatives and special projects, including subpopulation-specific activities, as needed.
• Maintain and update the CoC website to ensure content is accurate and aligned with organizational goals.
• Represent The Planning Council at local, state, and federal meetings, trainings, and collaborative events.
• Help ensure the Coordinated Entry process effectively connects individuals and families experiencing or at risk of homelessness to available shelter and housing resources.
• Provide guidance for system operations and facilitate case conferencing, including routine data entry.
• Administer and monitor compliance with Coordinated Entry System policies and procedures.
• Collaborate with stakeholders to identify system gaps and improve effectiveness.
• Coordinate Coordinated Entry activities, including subcommittee meetings focused on assessing client needs and aligning housing and service resources.
• Work with the Data Team to develop and distribute Coordinated Entry reports.
• Provide training and technical assistance to partners as needed.
• Collect and analyze data to support local, state, and federal grant applications for homeless services funding.
• Coordinate daily Vacancy Report communications among homeless service providers to support timely housing placements.

Benefits

• The salary range for this position is $58,000–$62,000 annually, commensurate with experience and qualifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level