Continuum of Care (CoC) Coordinated Entry Systems (CES) Manager

United Way of South Central Michigan•Kalamazoo, MI

2d•Hybrid

About The Position

The Continuum of Care (CoC) of Kalamazoo County is a planning and coordinating body with the goal that all Kalamazoo County residents have equitable access to safe, decent, affordable housing. The Coordinated Entry Systems Coordinator works alongside the CoC team and partner agencies to ensure coordination, compliance, and accountability within the Coordinated Entry System. This position serves as the primary authority for Coordinated Entry operational fidelity, policy, and continuous improvement. The CE Manager would work alongside access point Agencies, housing providers, service programs, HMIS administrator, and the CoC Director to manage the Coordinated Entry System (CES). The primary goal of this position is to provide oversight of the CES, maintain and ensure compliance within the overall response system, working with local agencies to ensure people receive timely and appropriate services, and developing and refining infrastructure around a regional CES that serves everyone experiencing homelessness. This is a grant-funded, regional position based out of the Kalamazoo office with the opportunity to work fully in-person or hybrid. Our hybrid work schedule includes three days a week in-office on Tuesdays, Wednesdays, and Thursdays. Occasional travel within the region is required.

Requirements

Demonstrate a commitment to equity, diversity, and inclusion and ability to apply anti-oppressive and anti-racist principles in the workplace.
Bachelor's degree in social work, public administration, public policy, or a related field; equivalent experience considered
Minimum 5 years of progressively responsible experience in homelessness services, housing programs, or system coordination - including at least 2 years in a CE, HMIS, or system leadership role
Demonstrated knowledge of HUD CoC program requirements, CE principles, and HMIS data standards
Proven ability to facilitate multi-agency meetings and collaborative decision-making, including in high-stakes situations
Strong analytical, written, and oral communication skills; proficiency in HMIS or comparable data platforms
Successful completion of a criminal background check.

Nice To Haves

Experience working within a CoC governance structure; familiarity with VI-SPDAT or other assessment tools (preferred)
Experience with WellSky/ServicePoint or comparable HMIS platform (preferred)
Candidate must be able to work successfully in a remote environment with private office space and high-speed internet.

Responsibilities

Contribute to an equitable, diverse, and inclusive organizational culture that centers people in every solution, process and function.
Center the needs and interests of marginalized communities, with an intentional focus on ALICE, when creating and implementing disaster preparedness and response plans.
Partner with the CoC Director and HMIS Administrator to strengthen the Coordinated Entry System (CES), including facilitating CES Oversight Committee meetings, participating in weekly By Name List meetings, and providing updates at Systems of Care meetings.
Collaborate with local agencies, service providers, and community stakeholders to promote effective communication, coordination, and system alignment.
Foster partnerships across systems serving individuals experiencing homelessness or housing instability to reduce service gaps and improve outcomes.
Provide oversight and support for the CES Oversight Committee.
In partnership with the HMIS Administrator, identify opportunities to enhance automation, data sharing, and system integration within CES.
Engage service providers and community partners to identify system needs, gaps, and opportunities for improvement.
Promote and share training and professional development opportunities with CES partners.
Collaborate with access point agencies and community partners to develop and facilitate CES-related trainings.
Partner with the HMIS Administrator to collect, analyze, and utilize data to evaluate and improve CES performance.
Use qualitative and quantitative data to identify trends, recommend service delivery improvements, and support data-informed decision-making.
Present findings and recommendations to the CES Oversight Committee and other stakeholders as appropriate.
Serve as a central point of communication between the CoC, service providers, and community partners.
Support service providers in improving coordination, referral processes, and service delivery within CES.
Prepare and present reports, updates, and other information to the CoC team, CoC Board, CES Oversight Committee, and general membership.
Build and maintain collaborative relationships that support a responsive, equitable, and effective Coordinated Entry System.
Other duties as assigned.

Benefits

Medical coverage with an employer contribution of 85% towards single coverage and 70% towards dependent coverage
Dental and vision with a 90% employer contribution towards single and dependent coverage
Life insurance with an employer-paid benefit of 2 times annual salary
Short-term disability and long-term disability effective the date of hire
10% employer contribution into the 403(b) retirement plan each year with full vesting after 3 years of service
20 days Paid Time Off
13 days Paid Sick Time
5 Paid Volunteer Days
3 Floating Holidays
11 Paid Holidays each year