Continuum of Care Resident Case Manager

Openhouse•San Francisco, CA

3d•Hybrid

About The Position

Openhouse was founded in 1998 to empower Lesbian, Gay, Bisexual, Transgender, and Queer (LGBTQ+) older adults to overcome the unique challenges they face as they age by providing LGBTQ+ welcoming housing, resources, high-impact direct services, and innovative community programs. As a result, Openhouse reduces isolation and empowers LGBTQ+ older adults to improve their overall health, well-being, and economic security. We are a dynamic and entrepreneurial on the leading edge of the growing field of aging services for LGBTQ+ elders at the local, state, and national levels. Openhouse believes in manifesting opportunities with, and not just for, LGBTQ+ older adults to build and reconnect with community by providing housing, direct services, and community programs. Openhouse is committed to building a diverse, inclusive, and equitable workplace. We encourage applications from people of all backgrounds, including but not limited to candidates who identify as women, people of color, members of the LGBTQIA2S++ community, and individuals across the gender spectrum. We recognize that systemic inequities may discourage some candidates from applying unless they meet every qualification listed. If you believe your skills and experiences align with the role and you are passionate about our mission, we encourage you to apply. We value the unique perspectives and talents that each individual brings to our organization. Openhouse is an Equal Opportunity Employer and does not discriminate based on any characteristics protected by law. POSITION SUMMARY The Continuum of Care (CoC) Resident Case Manager provides comprehensive, client-centered case management services to LGBTQIA2S++ older adults and adults with disabilities experiencing housing instability, medical concerns, and complex psychosocial challenges in the Openhouse and Mercy Housing 55 and 95 Laguna Street properties. This position operates under contract with the City and County of San Francisco Homelessness and Supported Housing department and must comply with all applicable federal, state, local, and contractual requirements governing publicly funded case management programs. The CoC Case Manager performs assessments, care planning, coordination, advocacy, documentation, reporting, and monitoring functions to ensure compliance with Openhouse, Mercy Housing, and CoC standards and to support client safety, dignity, and housing stability.

Requirements

1–3 years of experience working with older adults and/or adults with disabilities
Demonstrated case management experience in community health, aging services, or homeless services systems
Knowledge of housing and public benefits systems
Strong documentation and organizational skills
Ability to travel locally for home visits
Fluency in verbal and written English
Criminal history background check (post-conditional offer)
Motor Vehicle Record (MVR) review
Full COVID vaccination required (or approved accommodation)

Nice To Haves

Bachelor's or Master’s degree in social work, counseling, psychology, gerontology, or related field
Experience with Medi-Cal, IHSS, Medicare systems, and SF Permanent Supported Housing
Motivational interviewing or behavioral health experience
Multilingual proficiency
Sensitivity to and knowledge of the unique life experiences, challenges, and strengths of the communities supported by Openhouse’s mission.
Experience working with older LGBTQIA2S++ adults or equivalent experience working with other populations with unique socialization and service needs including but not limited to dementia and Alzheimer’s disease, behavioral health, caregiver wellness, traumatic brain injury, etc.

Responsibilities

Conduct intake, eligibility determination, and enrollment in accordance with CoC guidelines
Perform comprehensive functional, psychosocial, and housing stability assessments
Develop individualized, strengths-based service plans
Conduct monthly client contacts (minimum)
Complete annual reassessments and recertification of various public program benefits
Coordinate housing, medical, behavioral health, and public benefits services (including Medi-Cal, IHSS, Medicare, and related systems)
Advocate for clients experiencing housing, health, or service-related crises
Collaborate with Mercy Housing property management and services staff, and community-based providers
Maintain professional working relationships and boundaries with interdisciplinary service partners
Maintain timely, accurate, and complete case documentation
Enter and update required information in ONE System and Neon, and other mandated systems
Maintain documentation consistent with CoC, HIPAA, and Openhouse confidentiality standards
Participate in audits, monitoring reviews, and quality assurance processes
Coordinate transportation to medical, and benefit-related appointments as required for care coordination
Immediately report suspected elder or dependent adult abuse to Adult Protective Services (APS) or appropriate authorities
Complete required written follow-up reports within statutory timelines
Participate in mandated reporter training as required by state law
Maintain documentation of compliance with reporting obligations
Participate in weekly case conferences and supervision
Maintain confidentiality in compliance with HIPAA and other privacy regulations
Provide services in a culturally responsive, LGBTQ-affirming, and trauma-informed manner
Adhere to all CoC program standards and contract requirements
Maintain documentation sufficient for City & County monitoring and audit
Participate in required CoC trainings
Meet productivity and reporting benchmarks as defined by contract
Comply with City, State, and Federal nondiscrimination and confidentiality regulations