Continuum of Care Resident Case Manager
About The Position
The Continuum of Care (CoC) Resident Case Manager provides comprehensive, client-centered case management services to LGBTQIA2S++ older adults and adults with disabilities experiencing housing instability, medical concerns, and complex psychosocial challenges in the Openhouse and Mercy Housing 55 and 95 Laguna Street properties. This position operates under contract with the City and County of San Francisco Homelessness and Supported Housing department and must comply with all applicable federal, state, local, and contractual requirements governing publicly funded case management programs. The CoC Case Manager performs assessments, care planning, coordination, advocacy, documentation, reporting, and monitoring functions to ensure compliance with Openhouse, Mercy Housing, and CoC standards and to support client safety, dignity, and housing stability.
Requirements
- 1–3 years of experience working with older adults and/or adults with disabilities
- Demonstrated case management experience in community health, aging services, or homeless services systems
- Knowledge of housing and public benefits systems
- Strong documentation and organizational skills
- Ability to travel locally for home visits
- Fluency in verbal and written English
- Criminal history background check (post-conditional offer)
- Motor Vehicle Record (MVR) review
- Full COVID vaccination required (or approved accommodation)
Nice To Haves
- Bachelor's or Master's degree in social work, counseling, psychology, gerontology, or related field
- Experience with Medi-Cal, IHSS, Medicare systems, and SF Permanent Supported Housing
- Motivational interviewing or behavioral health experience
- Multilingual proficiency
- Sensitivity to and knowledge of the unique life experiences, challenges, and strengths of the communities supported by Openhouse’s mission.
- Experience working with older LGBTQIA2S++ adults or equivalent experience working with other populations with unique socialization and service needs including but not limited to dementia and Alzheimer’s disease, behavioral health, caregiver wellness, traumatic brain injury, etc.
Responsibilities
- Conduct intake, eligibility determination, and enrollment in accordance with CoC guidelines
- Perform comprehensive functional, psychosocial, and housing stability assessments
- Develop individualized, strengths-based service plans
- Conduct monthly client contacts (minimum)
- Complete annual reassessments and recertification of various public program benefits
- Coordinate housing, medical, behavioral health, and public benefits services (including Medi-Cal, IHSS, Medicare, and related systems)
- Advocate for clients experiencing housing, health, or service-related crises
- Collaborate with Mercy Housing property management and services staff, and community-based providers
- Maintain professional working relationships and boundaries with interdisciplinary service partners
- Maintain timely, accurate, and complete case documentation
- Enter and update required information in ONE System and Neon, and other mandated systems
- Maintain documentation consistent with CoC, HIPAA, and Openhouse confidentiality standards
- Participate in audits, monitoring reviews, and quality assurance processes
- Coordinate transportation to medical, and benefit-related appointments as required for care coordination
- Immediately report suspected elder or dependent adult abuse to Adult Protective Services (APS) or appropriate authorities
- Complete required written follow-up reports within statutory timelines
- Participate in mandated reporter training as required by state law
- Maintain documentation of compliance with reporting obligations
- Participate in weekly case conferences and supervision
- Maintain confidentiality in compliance with HIPAA and other privacy regulations
- Provide services in a culturally responsive, LGBTQ-affirming, and trauma-informed manner
- Adhere to all CoC program standards and contract requirements
- Maintain documentation sufficient for City & County monitoring and audit
- Participate in required CoC trainings
- Meet productivity and reporting benchmarks as defined by contract
- Comply with City, State, and Federal nondiscrimination and confidentiality regulations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
