Continuous Service Improvement/Operational Excellence Analyst

NTT Global Data Centers • Virginia, United States of America, VA

1d • $76,000 - $105,000 • Remote

About The Position

The role supports day-to-day business operations for the Investment Teams, working with Finance, Sourcing and Procurement, vendors, and COO functions. It maintains operational information, prepares reports, supports established financial and administrative processes, and contributes to process and stakeholder-experience improvements. The position also supports selected Special Projects requiring cross-functional coordination, practical problem solving, and follow-through from planning and implementation through transition to business-as-usual operations.

The role supports investment management activities and established investment vehicles, budget management and financial reporting, operational performance tracking, data quality, process implementation, and business operations projects. It coordinates assigned Special Projects across Operations, Finance, Procurement, Legal, IT, and other functions, supporting business cases, approvals, supplier activities, project controls, reporting, and adoption of new tools and processes.

The position is expected to be remote, with occasional on-site work in a shared space. Work may involve US business hours and global time zones, required video conferencing Monday through Friday, and travel upon request (possibly 25% to 50%). Remote work requires stable internet and electricity. The role may involve exposure to varying temperatures and loud noises when inside a data center.

Requirements

• Bachelor’s degree or equivalent in Business Operations, Business Administration, Finance, or a related field.
• Moderate experience in business operations, finance support, investment operations, procurement, or a similar role.
• Experience supporting budgets, forecasts, accruals, project savings tracking, reporting, or vendor contracts.
• Working knowledge of third-party contracts, staffing models, and related costs.
• Experience working with internal stakeholders, vendors, or service providers.
• Experience supporting cross-functional projects from discovery and planning through implementation and operational handoff.
• Experience preparing business cases, cost comparisons, approval materials, project updates, and risk or action trackers.
• Experience supporting supplier selection, commercial reviews, contract or SOW coordination, change control, or procurement activities.
• Experience working on operational improvement, technology implementation, or business transformation initiatives in a regional or global environment.
• Good working knowledge of business operations, budgeting, reporting, and process documentation.
• Ability to produce accurate and timely work using established standards and procedures.
• Strong verbal and written communication skills and the ability to coordinate professionally with internal stakeholders and vendors.
• Ability to establish and maintain effective working relationships with stakeholders.
• Excellent attention to detail and commitment to data quality.
• Organizational and time-management skills, problem-solving and analytical skills, and ability to manage multiple assignments with general direction and seek guidance when needed.
• Ability to analyze operational information, identify trends, recognize inconsistencies, and resolve routine and moderately difficult issues, escalating matters requiring broader judgment.
• Ability to prepare clear reports and presentations and contribute to project and process discussions.
• Ability to translate financial, operational, technical, and contractual information into clear actions and decision-ready summaries.
• Working knowledge of project coordination, stakeholder management, project governance, and change control.
• Ability to maintain organized records across several workstreams and follow issues through to resolution.
• Comfort working with global teams, different time zones, and stakeholders with competing priorities.
• Ability to communicate effectively using verbal, visual, and listening skills.
• Dexterity to operate a computer keyboard, mouse, and other technical instruments, and ability to perform close visual work on multiple computer screens.
• Ability to travel by plane, train, car, taxi, and other forms of transportation to various locations.
• Passport or ability to obtain one.
• Ability to perform work from a remote location with stable internet connection and electricity.

Nice To Haves

• Relevant certification, such as Six Sigma.
• Familiarity with sourcing and procurement processes, supplier proposals, RFPs, statements of work, and contract-related documentation.

Responsibilities

• Coordinate routine activities between the Business and Finance for investment management and established investment vehicles, including REIT, DEVCO, joint ventures, and GWT plans.
• Interpret business case scenarios and provide collected data on inputs.
• Assist with implementing approved processes, policies, procedures, and change initiatives within assigned business areas.
• Identify ways to improve stakeholder experiences.
• Collaborate with Finance on budget creation, monthly budget-versus-actuals tracking, and finance-related questions.
• Track operational and financial performance and prepare recurring reports for assigned business areas.
• Perform data-quality checks, resolve routine discrepancies, and escalate issues requiring additional guidance.
• Support ad hoc business operations projects and perform other related duties as assigned.
• Coordinate assigned Special Projects from initial business need through planning, approvals, implementation, and transition to ongoing operations.
• Work across Operations, Finance, Procurement, Legal, IT, and other COO functions to align project activities, decisions, dependencies, and next steps.
• Support development of business cases and decision materials, including cost analysis, CAPEX and OPEX considerations, options, risks, dependencies, and recommended next steps.
• Assist with RFP activities, supplier evaluations, statements of work, order forms, contract coordination, and internal approval requirements.
• Maintain project trackers, action logs, risk and issue logs, financial updates, change requests, and concise status reporting for working teams and leadership.
• Help maintain controls around vendor requests, change orders, invoices, and project work to ensure activities are reviewed and approved before costs are incurred.
• Support operational transformation efforts, pilot programs, workflow improvements, and adoption of new tools or processes across regional and global stakeholder groups.

Benefits

• Monthly stipend for expenses associated with remote work and use of a personal mobile device, if applicable.
• Annual bonus eligibility for regular full-time employees; payout depends on individual and company performance.
• Paid time off.
• Medical, dental, and vision benefits.
• Life and supplemental insurance.
• Short-term and long-term disability.
• Flexible spending account.
• 401(k) retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level