Continuous Improvement Manager

C2 GPS—Workforce Solutions Greater Dallas•Dallas, TX

15d•Onsite

About The Position

The Continuous Improvement Manager collects, compiles and analyzes performance data to advance system effectiveness, improve efficiencies and improve business processes. This role involves monitoring, analyzing, and interpreting performance data to implement process improvements that advance performance measures and business outcomes. The manager will utilize databases, management information systems, and reporting tools to extract and analyze data. Collaboration with the Board Performance Department is key for advancing processes and implementing improvement plans. The role also includes designing tools for performance tracking, ensuring policies and procedures align with business requirements, and managing systems and databases for data integrity. Other related duties may be assigned.

Requirements

Knowledge of workforce development, economic development, business intelligence and trends, and project management.
Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
Knowledge of work experience in a performance-based environment, public or private sector, the ability to analyze and interpret information and data and provide relevant feedback for action.
Knowledge of word processing, spreadsheet, technology and computer skills.
Exceptional customer service and interpersonal skills.
Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
Excellent verbal and written communication skills.
Ability to use statistical methods to analyze and interpret information and data and provide relevant feedback for action.
Ability to work with complex and extensive databases and identify deficiencies.
Bachelor’s Degree from an accredited university or college in a relevant field of study required.
Five (5) years of relevant experience.
Valid driver’s license and proof of insurance with good driving record.

Nice To Haves

three (3) years of supervisory experience preferred.
Additional relevant experience may be considered in lieu of required education.

Responsibilities

Monitors, analyzes and interprets performance data on an ongoing basis to implement process improvements that advance performance measures and business outcomes.
Uses all databases, management information systems and related reporting systems and tools to extract, compile, analyze and interpret performance data.
Collaborates with the Board Performance Department to advance processes and realize performance improvement plans, corrective action plans and system or technical enhancements.
Designs and develops tools for tracking performance, monitoring outcomes and supporting business objectives.
Consults, interprets and ensures policies and procedures comply with business requirements, procedures and/or improvement plans.
Manages systems, databases and data integrity requests, to include, review and processing changes/deletions and information requests of customer records.
Performs other related duties as assigned.