Continuous Improvement Manager

Shell•Scotford - Refinery, AB

1d•Hybrid

About The Position

The Continuous Improvement Manager is accountable for delivering assurance, continuous improvement framework, problem solving, and learning at the Scotford site. The role owns the systems, processes, and capability that enable the site to identify gaps, prioritize improvement opportunities, learn effectively, and deliver sustained high‑performance outcomes across safety, compliance, reliability, cost, and competitiveness. This role ensures that management systems, assurance, reporting, problem solving, and learning are effective, disciplined, and under control. The Continuous Improvement Manager acts as the gatekeeper for how improvement and learning happen at the site. This is a working manager role. In addition to leading and coaching CI capability, the CI Manager is required to personally deliver complex or high‑impact improvement work, commissioned or sponsored by the senior leadership. This role will be reporting to the Business Improvement Manager.

Requirements

Legal authorization to work in Canada on a full-time basis
Bachelors degree required or equivalent relevant experience
Minimum 10 years of experience in process delivery within a Shell facility or comparable industrial environment
Demonstrated experience delivering business and bottom‑line results through influence, without direct authority over process owners
Proven people‑leadership capability, including coaching and development of direct reports and engaging senior stakeholders
Recognized continuous improvement practitioner with strong structured problem‑solving, PDCA, and systems‑thinking capability
Working Knowledge of asset management systems and key work processes in Operation, Maintenance, Risk Management; etc
Strong business acumen with the ability to organize complex plans, apply data‑based value analysis, and challenge the status quo constructively
Proven ability to influence upwards and laterally without authority and inspire engagement in assurance and continuous improvement
Experience in problem solving, organizational learning, Four Discipline of Execution, and project delivery and controls

Responsibilities

Deliver the site assurance, continuous improvement, and learning processes as an integrated system.
Own the site risk process and overall governance documentation/health.
Ensure assurance and performance results are used to identify gaps, assess process health, and drive learning and improvement.
Build site capability for gap identification, prioritization, and closure.
Own the site continuous improvement and problem‑solving strategy.
Ensure problem solving focuses on systemic causes and sustained outcomes, not short‑term fixes.
Embed problem‑solving capability across leaders and practitioners to drive bottom‑line results through influence.
Own the Plan–Do–Check–Act (PDCA) cycle as the standard approach for improvement, assurance, and learning across the site.
Evaluate critical process health using assurance results, performance outcomes, and leading indicators.
Own and manage the site process gap‑closure plan, supporting delivery through governance, coaching, and prioritization.
Oversee the effectiveness of the Site Asset Management System and Local Management System, focusing on system health and integration (not technical content).
Act as the single point owner for safety reporting process, including all associated Performance Management Reporting (PMR).
Own Radar / Sonar data quality and system health, ensuring data is reliable and fit for decision‑making.
Act as custodian of site operating model maturity, including maturity assessments and follow‑up actions.
Ensure maturity insights translate into clear, prioritized improvement actions that strengthen how the site operates.
Provide line management for a team of three.
Influence process owners and leaders without direct authority to deliver improvement and gap closure.
Engage and inspire appreciation of assurance and continuous improvement within the site performance model.