Continuity of Services Specialist - State Reviewer

Texas Health & Human Services Commission•CARLSBAD, TX

2d•$5,099 - $8,305•Hybrid

About The Position

The Continuity of Services State Reviewer is part of the State Supported Living Centers Continuity of Services team at state office and reports to the Director of Capacity and Service Continuity. The position participates in the annual State Review Team internal improvement review of each of the thirteen State Supported Living Centers (SSLCs). It plans, prioritizes, and performs highly advanced consultative services and provides technical assistance in planning, implementing, and monitoring programs and services across the SSLCs. The work includes complex remote and on-site assessment of center organization and processes related to admissions, placements, transfers, community transitions, service planning and implementation, forensic services, and resource coordination. The reviewer collaborates with state office and SSLC staff to develop recommendations, monitor agreed-upon process changes, review records and compliance reports, analyze operational trends, and recommend initiatives and training. The position develops and delivers training to staff at different levels and group sizes, including large groups. It also carries out statewide organizational and administrative continuity-of-services tasks, assists with compliance reviews and State Reviews, and prepares and presents activity and status reports. The role requires flexibility, strong time management, and the ability to handle high-priority projects alongside urgent unexpected tasks. Work is performed under minimal supervision, with considerable latitude for initiative and independent judgment.

Requirements

Experience using Microsoft Office to create documents, spreadsheets, reports, presentations, or professional correspondence.
Experience with continuity-of-services activities, including admission inquiries, admissions, transfers, discharges, community placement, transition planning, post-move monitoring, policy implementation, capacity coordination, or statewide technical assistance.
At least three years of experience in a programmatic or service area directly related to continuity of services for individuals with intellectual or developmental disabilities, such as Local Intellectual Developmental Disability Authorities, SSLCs, Medicaid waiver programs, or another program directly serving IDD populations.
Knowledge of Intermediate Care Facilities for Individuals with an Intellectual Disability (ICF/IID) standards.
Knowledge of continuity-of-services planning for individuals with intellectual disabilities.
Skills in interviewing, assessment, planning, evaluation, mediation, and consultation.
Ability to communicate effectively orally and in writing.
Ability to train staff at various levels in small and large groups using various platforms.
Ability to collect, organize, and analyze information to identify trends.
Ability to work professionally with residents, staff, family members, and external stakeholders.
Ability to manage high-priority projects and unexpected urgent tasks simultaneously.
Adequate computer skills to communicate effectively using Word, Excel, PowerPoint, and Outlook, and ability to learn similar proprietary software used by ICF/ID facilities.

Nice To Haves

Graduation from an accredited four-year college or university.
Experience using Microsoft or other databases to enter, update, query, track, or report information.
Experience with Promoting Independence, SSLC eligibility, civil or forensic commitments, or transition-related reviews.
Experience reviewing, developing, or interpreting policy; supporting TAC rule-related materials; overseeing implementation of procedures; preparing reports; responding to information requests; or participating on a statewide review team.
Experience developing training materials or presenting training to internal and external stakeholder audiences.
Experience reviewing or analyzing information for compliance, trends, or performance.

Responsibilities

Participate in State Reviews, including on-site and remote evaluation of community discharge planning and implementation, post-move monitoring, and continuity-of-services documentation across the thirteen SSLCs.
Identify potential improvement areas and make recommendations to SSLCs regarding service planning and implementation.
Maintain admissions and placements updates, manage continuity-of-services data, and create technical reports based on reviews.
Serve as a subject matter expert on forensic services involving admissions, discharges, community placements, and other transition activities; maintain Max Time Out data and court notices related to forensic admissions and transitions.
Provide technical assistance to forensic center admissions and placements staff and state office discipline coordinators as needed.
Monitor Living Options Discussions, referral or transition obstacles, Community Living Discharge Plans, Post Move Monitoring, Potentially Disruptive Community Transitions, transition logs, individualized service planning, assessments, and active treatment records.
Plan and provide complex consultation and technical assistance to support consistent program evaluation and monitoring across SSLCs.
Analyze resources and develop aids and tools to supplement or replace current resources.
Review compliance reports related to service planning and implementation and collaborate with the appropriate state office discipline lead on responses.
Prepare and present activity and status reports verbally and in writing.
Support facility Admissions and Placements coordinators and staff in the State Review process by providing instructional materials and guidance, making recommendations, analyzing data, and improving strategies.
Participate in interrater activities with the State Review Team and complete monitoring reports.
Work with SSLCs and attend meetings, observations, and interviews.
Identify, develop, and deliver training on continuity-of-services assessments, service planning, and service implementation, on-site and through webinars and video conferencing.
Collect, organize, and analyze information to identify trends and develop plans to resolve operational issues.
Perform other related duties as assigned.