Contingent Workforce Program Coordinator (A1313 Contract)

Recruiter.com•New York, NY

About The Position

Employer.com, part of a family of talent acquisition service brands, is hiring a Contingent Workforce Program Coordinator for its client, a leading AI company. The coordinator owns the day-to-day operations of the Contingent Workforce (CW) Program, processing worker lifecycle events in the VMS, coordinating onboarding and offboarding, and maintaining accurate data across systems. The role works directly with the CW Program Manager and partners daily with People Services, IT, staffing vendors, and payroll vendors. The position covers worker operations and program administration. Responsibilities include managing contingent worker records and work orders in VNDLY; coordinating contractor readiness, orientation, and access logistics; triaging program requests; supporting finance and billing workflows; reconciling worker rosters; maintaining program documentation and communications; and supporting vendor scorecards and business reviews.

Requirements

At least 2 years of experience in HR operations, staffing or recruiting operations, or program coordination.
Highly organized and detail-oriented, with sound professional judgment when handling sensitive worker data related to compensation, performance, and compliance.
Reliable and responsive when handling time-sensitive requests.
Excellent communication skills for coordinating with cross-functional partners.
Ability to manage multiple deadlines and shifting priorities in a fast-paced environment.
Customer-service orientation and a flexible, creative approach to problem-solving.
Fluency with Google Workspace, including Docs and Sheets, and Slack.

Nice To Haves

Experience with a VMS or HRIS such as VNDLY, Workday, Fieldglass, Beeline, or similar is strongly preferred.
Interest in using automation and AI to improve day-to-day processes.
Staffing industry or contingent workforce program experience is a plus.

Responsibilities

Process contingent worker lifecycle events in VNDLY, including worker record creation, work orders, onboarding and offboarding tasks, extensions, assignment updates, and profile changes, including vendor-to-vendor transitions.
Administer VMS records end to end, including new vendor setup.
Coordinate day-one readiness for new contractors, including system access requests, equipment, badge logistics, and manager communications; run offboarding checklists and confirm access termination on final days.
Support contractor onboarding, including new-hire orientation logistics, materials distribution, and coordination with People and onboarding teams.
Triage requests through the shared inbox, Jira ticket queue, and Slack; answer routine questions, resolve or route tickets with context, and meet response-time SLAs.
Support finance and billing operations by following up on and correcting timesheets, tracing payment and billing questions from timesheet through approval, invoice, and PO, flagging invoice discrepancies and coding issues, and partnering with Finance and vendors to resolve issues.
Reconcile rosters across VNDLY, Workday, and vendor systems, and pull data for monthly program reporting.
Maintain Google Drive organization, update the internal knowledge base, and keep intake forms and templates current.
Administer program communications, including the shared inbox and Google Group, distribution lists, recap posts, announcements, and Slack channel upkeep.
Support vendor management by collecting monthly vendor metrics for the program scorecard, scheduling QBRs, and tracking vendor action items to completion.