Contingent Workforce Generalist

Snowflake • Menlo Park, CA

4d • $98,000 - $129,100

About The Position

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

Requirements

• 3+ years of customer service support experience, preferably in support of a Contingent Workforce program, HR, or workforce management environment.
• Experience interacting with all levels of a professional organization, from individual contributors to senior leadership.
• Experience utilizing VNDLY Vendor Management System
• Experience working with a Managed Service Provider.
• Demonstrated ability to exercise independent judgment and discretion while applying company policies and practices to determine appropriate action.
• Understanding of contingent workforce classifications and processes.
• Strong analytical and problem-solving skills with the ability to proactively identify and address issues before they escalate.
• Proven attention to detail and accuracy across all areas of work.
• Excellent communication skills and demonstrated experience handling sensitive matters with tact and diplomacy.
• Proficiency with MS Office, Google Suite, Slack, Zoom, ServiceNow, and the ability to leverage AI tools such as Gemini, ChatGPT, CoCo, Snowflake Intelligence, and similar technologies.
• Self-starter and fast learner capable of operating with minimal direction in a fast-paced environment.
• Collaborative mindset with a proven ability to thrive in a team environment.

Nice To Haves

• Experience using Zip P2P Tool, Workday HCM
• Experience with creating training videos
• Ability to make things pop and show a flare using current technologies and trends
• A fun get it done attitude and ability to think outside the box

Responsibilities

• Provide outstanding customer service support to employees and internal stakeholders on Contingent SnowForce Team processes, policies, and issues — adhering to team SLAs throughout.
• Partner closely with the Global Contingent Workforce Leader and Operations Specialist to meet team goals, drive projects to completion, and solve complex problems across the organization.
• Drive compliance, education, and program-level project initiatives for the Contingent Workforce Program.
• Help manage day-to-day tactical operations including team alias management, communications, documentation, scheduling, and meeting facilitation.
• Facilitate resolutions of accommodation requests, immigration requests, cost rate analysis, and investigations for contingent workers.
• Proactively identify issues based on discussions and emerging trends, escalating appropriately to leadership.
• Create and maintain documentation around key work functions; provide training and mentoring support in areas where you serve as Subject Matter Expert.
• Conduct in-person training sessions for stakeholders on contingent workforce processes and policies.

Benefits

• Be part of a dynamic, high-impact team at the intersection of People Operations and workforce strategy — where your work touches every corner of the company.
• You'll partner directly with senior leadership on complex, meaningful challenges that shape how Snowflake manages its global contingent workforce.
• This is a role for someone who loves building, connecting, and improving — you'll develop cross-functional relationships across the entire organization while driving initiatives with real, visible impact.
• We embrace innovation, including AI tools, to constantly raise the bar for how we operate.
• If you're passionate about contingent workforce management, compliance, and program operations and want to grow that expertise at one of the most innovative data companies in the world, this is your team.
• Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth.
• We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed