Contents / Mitigation Technician

Dry Force Corp • Fort Walton Beach, FL

4d

About The Position

At Serclean, the Contents/Mitigation Technician supports water mitigation and restoration projects through contents handling, packing, inventory, moving, customer property protection, job documentation, and coordination. The position combines physical field work with technology-based documentation and coordination duties and works closely with field and office teams to keep projects organized, compliant, and on schedule. The role is primarily assigned to the Contents Department. Depending on workload, staffing, training, and business demands, team members may be cross-trained and assist other departments, including Water Mitigation, as determined by the company.

Requirements

• High school diploma or equivalent.
• Strong attention to detail and organizational skills.
• Teachable and open to learning new processes.
• Reliable, punctual, and comfortable working under direction.
• Ability to lift and carry up to 50 pounds regularly.
• Ability to frequently bend, kneel, climb stairs, and move furniture or boxes.
• Valid driver's license preferred.

Nice To Haves

• Previous experience working in a CRM or job tracking system.
• Basic proficiency with Google Sheets, Google Docs, and Trello or similar tools.
• Customer service or restoration industry experience.
• Valid driver's license.

Responsibilities

• Maintain accurate, up-to-date job information in the company CRM.
• Monitor active jobs and ensure documentation, notes, and photos are current.
• Upload and organize job details, photos, and reports using the CRM and Google Sheets.
• Assist with on-site job tasks and support lead technicians as needed.
• Document job progress using a phone or tablet.
• Follow established workflows and company procedures to ensure consistency and accuracy.
• Collaborate with field and office teams to support efficient project completion.
• Pack, wrap, inventory, and label customer contents for transport and storage.
• Move furniture, boxes, and household items safely and efficiently.
• Assist with contents load-out and pack-back at job sites.
• Maintain cleanliness and organization of storage areas and the contents warehouse.
• Follow proper handling procedures to protect customer property.
• Communicate professionally with teammates and customers.
• Perform other duties as assigned to support restoration and contents operations.
• Follow company policies to maintain safety, quality, and a professional image.
• Drive a company vehicle to and from job sites while following state traffic laws and company policies.
• Assist with water mitigation activities, including removing damaged materials and carrying out site-drying procedures.
• Handle air movers, dehumidifiers, and HEPA air scrubbers to restore damaged property.

Benefits

• Weekly compensation.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Commission opportunities.
• Company vehicle when applicable.
• Company cell phone.
• Paid time off and holidays.
• Life insurance.
• Certification and training support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED