Contents / Mitigation Technician

Dry Force Corp • Mt. Juliet, TN

5d

About The Position

At Serclean, the Contents/Mitigation Technician supports water mitigation and restoration projects, primarily in the Contents Department. The role combines physical field work with technology-based documentation and coordination. The technician handles, packs, inventories, moves, and protects customer property, while maintaining accurate job records and supporting project progress. The technician works closely with field and office teams and may be cross-trained or assigned to other departments, including Water Mitigation, depending on workload, staffing, training, and business needs.

Requirements

• High school diploma or equivalent.
• Basic proficiency with Google Sheets, Google Docs, and Trello or similar tools.
• Strong attention to detail and organizational skills.
• Willingness to learn and openness to new processes.
• Reliability and punctuality, and comfort working under direction.
• Ability to lift and carry up to 50 pounds regularly.
• Ability to bend, kneel, climb stairs, and move furniture or boxes frequently.
• Ability to work at residential and commercial job sites, warehouses, and storage environments.
• Ability to use personal protective equipment and work in water-damaged or restoration environments.

Nice To Haves

• Previous experience working in a CRM or job tracking system.
• Customer service or restoration industry experience.
• Valid driver’s license.

Responsibilities

• Maintain current and accurate job information in the company CRM.
• Monitor active jobs and keep documentation, notes, and photos current.
• Upload and organize job details, photos, and reports using the CRM and Google Sheets.
• Assist with on-site job tasks and support lead technicians as needed.
• Document job progress using a phone or tablet.
• Follow established workflows and company procedures.
• Collaborate with field and office teams to support efficient project completion.
• Pack, wrap, inventory, and label customer contents for transport and storage.
• Move furniture, boxes, and household items safely and efficiently.
• Assist with contents load-out and pack-back at job sites.
• Maintain cleanliness and organization of storage areas and the contents warehouse.
• Follow proper handling procedures to protect customer property.
• Communicate professionally with teammates and customers.
• Follow company policies to maintain safety, quality, and a professional image.
• Drive a company vehicle to and from job sites in accordance with traffic laws and company policies.
• Assist with water mitigation activities, including removing damaged materials and carrying out site drying procedures.
• Handle air movers, dehumidifiers, and HEPA air scrubbers.
• Perform other duties as assigned to support restoration and contents operations.

Benefits

• Weekly compensation.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Commission opportunities.
• Company vehicle when applicable.
• Company cell phone.
• Paid time off and holidays.
• Life insurance.
• Certification and training support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED