Contents Manager

Paul Davis Restoration•Monrovia, CA

1d•Onsite

About The Position

The Contents Manager at Paul Davis leads a team to serve individuals whose properties have been affected by disaster. This role focuses on completing projects within budget while ensuring an exceptional customer experience, demonstrating empathy and urgency in communication. The position is crucial for coordinating teams effectively and ensuring profitable project execution.

Requirements

Desire to join a world-class team and contribute a positive attitude
Dedication to customer service
Ability to lead others from diverse backgrounds
Excellent written and verbal communication skills
IICRC Training & Designations a plus (Fire, Water, Odor, Upholstery Restoration)
Ability to adapt to change
Valid driver's license with a clean record
Have the ability to work nights/weekends and overtime, if needed
Desire to continually learn new things

Nice To Haves

IICRC Training & Designations (Fire, Water, Odor, Upholstery Restoration)

Responsibilities

Foster an environment of collaboration and teamwork within the division and company
Self-managing and time management skills
Writing estimates per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration
Job schedule management and coordination
Focus and dedication to providing excellent customer service.
Assist other team members when needed and foster a positive working relationship with other departments.
Be a great representative of our brand!
Deliver thorough, proactive & direct communication with internal staff, customers, quality assurance and insurance adjusters.
Meet clients and adjusters on-site to assist in issue resolution and provide a professional opinion.
Re-inspect job sites for quality control.
Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner.
Maintain inventory of clean, properly stocked, and organized trucks along with all company equipment.
Manage projects and existing crews
Supervise pack-outs and inventory/evaluation of items