Contents Manager

Paul Davis Restoration•Indianapolis, IN

4d•Onsite

About The Position

The Contents Manager will lead a team of individuals serving others within the community, making a difference for those who have experienced property disasters. This role involves ensuring projects are completed on budget with exceptional customer experiences, demonstrating empathy and urgency while communicating through modern technology. The Contents Manager is essential for coordinating teams effectively and ensuring jobs are performed profitably.

Requirements

Desire to join a world-class team and contribute a positive attitude.
Dedication to customer service.
Ability to lead others from diverse backgrounds.
Excellent written and verbal communication skills.
Ability to adapt to change.
Valid driver's license with a clean record.
Have the ability to work nights/weekends and overtime, if needed.
Desire to continually learn new things.

Nice To Haves

IICRC Training & Designations a plus (Fire, Water, Odor, Upholstery Restoration)

Responsibilities

Foster an environment of collaboration and teamwork within the division and company.
Writing estimates per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration.
Job schedule management and coordination.
Focus and dedication to providing excellent customer service.
Assist other team members when needed and foster a positive working relationship with other departments.
Be a great representative of our brand!
Deliver thorough, proactive & direct communication with internal staff, customers, quality assurance and insurance adjusters.
Meet clients and adjusters on-site to assist in issue resolution and provide a professional opinion.
Re-inspect job sites for quality control.
Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner.
Maintain inventory of clean, properly stocked, and organized trucks along with all company equipment.
Manage projects and existing crews.
Supervise pack-outs and inventory/evaluation of items.