Contents Estimator

SERVPRO of West Forsyth County • Winston-Salem, NC

2d • $55,000 - $60,000 • Onsite

About The Position

As an Contents Estimator, you will be front and center of office and business operations, providing administrative support services and maintaining office systems, procedures, and policies. You’ll ensure that the daily job tasks run smoothly and that the highest quality customer service is delivered by office staff and employees. You’ll help people when they need it most by being one of the first points of contact when helping people at one of the most challenging times of their life. You’ll lead a team to make a huge impact in the community by restoring properties back to pre-loss condition. This is a stable industry where restoration services will always be needed when a disaster strikes at someone’s home or business, meaning you’ll have a long-term opportunity to use your skills.

Requirements

• Excellent communication skills with supervisors, employees, and customers.
• Ability to effectively manage a variety of situations on a day-to-day basis.
• Skilled at using up-to-date technology to drive processes and systems.
• Must have a valid driver’s license.
• Must be able to lift 50 pounds unassisted.
• Must be able to wear respiratory equipment and PPE.
• Must be available to work after hours, and on rotation for emergency calls.
• Must have experience with Xactimate, Adobe, Word, and Excel.
• Provide exceptional customer service, showing empathy for the customer, being friendly, and professional in appearance and attitude.
• Great attention to detail.
• Team player, dedicated to excellence and ready to step up and help.
• Positive and resilient attitude.

Nice To Haves

• Professional training and development.
• Career growth opportunities.
• Autonomy with independence and flexibility.
• Helping people in need during challenging times.
• Stable industry with long-term opportunities.

Responsibilities

• Creating systems, implementing procedures, holding the team accountable and reporting daily and weekly updates.
• Receiving incoming calls, from clients, vendors, insurance companies, and field staff.
• Communicate with customers throughout restoration process.
• Assist with the scheduling of services with staff, customers, and insurance.
• Writing repair and mitigation estimates in Xactimate.
• Accounts Receivable, following up on outstanding invoices and collections.
• Following up on estimate approvals.
• Clerical duty as required including customer and job data entry into proprietary software.
• Run weekly job progress meeting to make sure Fusion is updated.

Benefits

• $55,000-60,000 per year salary.
• 15 days paid time off per year.
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed