Contents Estimator

Paul Davis Restoration • Greer, SC

17d

About The Position

Paul Davis Restoration of Greenville & Spartanburg is seeking an experienced, motivated, and organized Contents Manager to lead the Contents Department and handle contents estimates. The department supports homeowners and businesses recovering from fire, water, mold, and other property damage by caring for customers’ belongings throughout restoration. The role leads a team, manages multiple projects, and balances customer service, production schedules, and job profitability.

The position oversees contents department operations and staff; manages the handling, restoration, documentation, inventory, storage, and return of personal property; and directs projects from start to finish. It also includes monitoring budgets and job costs, ensuring work is documented and billed, coordinating with other departments and estimators, and serving as a primary customer contact. The role calls for initiative, accountability, sound decision-making, problem-solving, and leading by example.

Paul Davis has operated since 1966 and describes itself as an industry leader in property damage mitigation, reconstruction, and remodeling. Its franchise network includes more than 370 offices serving residential, institutional, and commercial customers in the United States and Canada. The company’s vision is to provide extraordinary care while serving people in their time of need. Its stated values are delivering what you promise, respecting the individual, taking pride in your work, and practicing continuous improvement. Its mission is to provide opportunities for great people to deliver best-in-class results.

Requirements

• Previous experience in contents restoration, property restoration, moving and storage, or a related industry is preferred.
• Prior management or supervisory experience is strongly preferred.
• Strong organizational, leadership, and problem-solving skills.
• Ability to manage multiple jobs, deadlines, and employees simultaneously.
• Understanding of job costing, labor management, and profitability.
• Strong communication and customer service skills.
• Comfort using computers, inventory management systems, and job management software.
• Valid driver’s license and acceptable driving record.
• Ability to perform physical tasks associated with contents restoration when needed.
• Ability to take initiative, hold a team accountable, lead by example, make decisions, solve problems, and keep the department moving forward.

Nice To Haves

• Experience with Xactimate, RMS/NextGear, or similar restoration software.

Responsibilities

• Oversee daily Contents Department operations, including pack-outs, cleaning, storage, inventory, and pack-backs.
• Supervise, train, and manage contents technicians and other department personnel.
• Schedule employees, coordinate workloads, and ensure projects are completed efficiently and on time.
• Establish accountability for productivity, work quality, and department performance.
• Coordinate project schedules with mitigation and reconstruction departments.
• Oversee packing, handling, transportation, cleaning, storage, and return of customers’ personal property.
• Ensure contents are accurately documented, photographed, labeled, and tracked in inventory.
• Manage cleaning and restoration processes for furniture, electronics, textiles, and other personal belongings.
• Identify salvageable and non-salvageable items and ensure proper documentation.
• Maintain organized and secure warehouse storage areas and follow procedures to prevent lost, damaged, or misplaced items.
• Manage multiple contents restoration projects from start to finish.
• Monitor job budgets, labor hours, equipment usage, and material costs to maintain profitability.
• Review job costing and identify opportunities to improve efficiency and gross profit.
• Ensure all work is properly documented and billed.
• Coordinate with estimators to identify additional work and necessary supplements.
• Maintain accurate job records and ensure timely project completion.
• Serve as a primary customer contact throughout the contents restoration process.
• Communicate with homeowners, insurance adjusters, and other involved parties; provide project updates and address questions or concerns.
• Handle customer complaints and resolve issues professionally and promptly.
• Ensure customers’ personal belongings are treated with respect and care.

Benefits

• Opportunity for advancement
• Paid time off
• Training and development
• Vision insurance
• Performance-based bonus
• Competitive salary
• Dental insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed