Contents Estimator
About The Position
Paul Davis Restoration of Greenville & Spartanburg is seeking an experienced, motivated, and organized leader to oversee its Contents Department and handle contents estimates. The department supports homeowners and businesses recovering from fire, water, mold, and other property damage by managing customers’ belongings throughout restoration. The role leads department personnel, oversees multiple projects, balances customer service with production schedules and profitability, and ensures belongings are handled with care. The successful candidate takes initiative, holds the team accountable, makes decisions, solves problems, and keeps the department moving forward.
Requirements
- Previous experience in contents restoration, property restoration, moving and storage, or a related industry is preferred.
- Prior management or supervisory experience is strongly preferred.
- Strong organizational, leadership, and problem-solving skills.
- Ability to manage multiple jobs, deadlines, and employees simultaneously.
- Understanding of job costing, labor management, and profitability.
- Strong communication and customer service skills.
- Comfort using computers, inventory management systems, and job management software.
- Valid driver’s license and acceptable driving record.
- Ability to perform physical tasks associated with contents restoration when needed.
- Takes initiative, holds the team accountable, and can lead by example, make decisions, and solve problems.
Nice To Haves
- Experience with Xactimate, RMS/NextGear, or similar restoration software.
Responsibilities
- Oversee daily Contents Department operations, including pack-outs, cleaning, storage, inventory, and pack-backs.
- Supervise, train, and manage contents technicians and other department personnel.
- Schedule employees, coordinate workloads, and ensure projects are completed efficiently and on time.
- Establish accountability for productivity, quality of work, and department performance.
- Coordinate project schedules with mitigation and reconstruction departments.
- Oversee packing, handling, transportation, cleaning, storage, and return of customers’ personal property.
- Ensure accurate documentation, photographs, labeling, and inventory tracking of contents.
- Manage restoration processes for furniture, electronics, textiles, and other personal belongings.
- Identify salvageable and non-salvageable items and document them appropriately.
- Maintain organized and secure warehouse storage areas and follow procedures to prevent lost, damaged, or misplaced items.
- Manage multiple contents restoration projects from start to finish.
- Monitor job budgets, labor hours, equipment use, and material costs to maintain profitability.
- Review job costing and identify opportunities to improve efficiency and gross profit.
- Ensure work is properly documented and billed.
- Coordinate with estimators to identify additional work and necessary supplements.
- Maintain accurate job records and ensure timely project completion.
- Serve as a primary customer contact throughout the contents restoration process.
- Communicate professionally with homeowners, insurance adjusters, and other involved parties; provide project updates and address questions or concerns.
- Handle customer complaints and resolve issues professionally and promptly.
- Ensure customers’ belongings are treated with respect and care.
- Perform physical tasks associated with contents restoration when needed.
Benefits
- Opportunity for advancement
- Paid time off
- Training and development
- Vision insurance
- Bonus based on performance
- Competitive salary
- Dental insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
