Content Specialist (Contract)
About The Position
Euna Solutions is seeking a Content Specialist to join its Learning & Adoption team and create clear, accurate, user-friendly documentation for its SaaS products. The role primarily focuses on writing and maintaining help center articles that enable customers to understand and use Euna software successfully. The specialist translates complex product information into documentation that is easy to understand, navigate, and act on, collaborating with subject matter experts and Learning & Adoption colleagues to gather information, clarify processes, and ensure accuracy. This is a hands-on writing role: the specialist manages assigned projects with minimal coaching under the guidance of senior team members. This is a 12-month contract position based in a hybrid arrangement, with three days per week in Euna Solutions’ Atlanta, Georgia office on Tuesday, Wednesday, and Thursday. The position supports the company’s human-plus-AI approach and encourages responsible use of AI tools to enhance creativity, efficiency, and decision-making.
Requirements
- 2–4 years of experience in technical writing, documentation, content writing, or a closely related field.
- Ability to turn complex information into concise, user-friendly documentation with minimal coaching.
- Ability to elicit information from subject matter experts and identify missing information.
- Organized and detail-oriented, with the ability to manage multiple documentation tasks and deadlines.
- Ability to learn complex software and understand how features, processes, and workflows connect.
- Curiosity and an interest in writing, investigating complex software workflows, and producing documentation that makes customers’ work easier.
Nice To Haves
- Experience writing documentation for SaaS or enterprise software products.
- Experience creating or maintaining help center or knowledge base content.
- Familiarity with accessibility standards such as WCAG, AODA, Section 508, or ADA.
- Experience working within a content management system or knowledge base platform.
- Interest in emerging technologies and using AI responsibly to augment professional expertise.
Responsibilities
- Write clear, user-focused help articles that translate complex SaaS workflows into actionable documentation.
- Identify documentation needs tied to the product release schedule and independently create or update articles ahead of launches.
- Collaborate with subject matter experts to gather information, ask targeted questions, and resolve information gaps before they reach customers.
- Review and edit existing help articles to maintain accuracy, consistency, and alignment with current product functionality.
- Apply established writing, content, and accessibility standards across documentation.
- Incorporate feedback from subject matter experts and senior team members to refine and finalize assigned work.
- Manage assigned documentation projects and multiple tasks and deadlines with minimal coaching.
Benefits
- Eunafier Days: an extra day added to a long weekend twice a year.
- Up to eight hours per year of paid time to spend on causes that matter to the employee.
- Professional development through budget, mentorship, and opportunities to move into new roles.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
