Content Specialist (Contract)

Euna Solutions • Dunwoody, GA

2d • Hybrid

About The Position

Euna Solutions is seeking a Content Specialist to join its Learning & Adoption team and create clear, accurate, user-friendly documentation for its SaaS products. The role primarily involves writing and maintaining help center articles that help customers understand and use Euna software. The specialist will translate complex product information into documentation that is easy to understand, navigate, and act on.

The position works closely with subject matter experts and Learning & Adoption colleagues to gather information, clarify processes, identify gaps, and ensure documentation accurately reflects the product. It is a hands-on writing role with assigned projects that the specialist is expected to manage with minimal coaching, under the guidance of senior team members.

The position is hybrid, with three days per week in Euna’s Atlanta, Georgia office (Tuesday, Wednesday, and Thursday), and is a 12-month contract. Euna encourages responsible use of AI tools to augment employees’ work. The company describes a culture that includes community involvement, employee philanthropy time, opportunities for professional development, mentorship, and growth.

Requirements

• 2–4 years of experience in technical writing, documentation, content writing, or a closely related field.
• Ability to turn complex information into concise, user-friendly documentation with minimal coaching.
• Ability to elicit needed information from subject matter experts, ask effective questions, and identify missing information.
• Organized and detail-oriented, with the ability to manage multiple documentation tasks and deadlines.
• Ability to learn complex software and understand how features, processes, and workflows connect.

Nice To Haves

• Experience writing documentation for SaaS or enterprise software products.
• Experience creating or maintaining help center or knowledge base content.
• Familiarity with accessibility standards such as WCAG, AODA, Section 508, or ADA.
• Experience working with a content management system or knowledge base platform.

Responsibilities

• Write clear, user-focused help articles that translate complex SaaS workflows into actionable customer documentation.
• Identify documentation needs tied to product release schedules and independently create or update articles ahead of launches.
• Collaborate with subject matter experts to gather information, ask targeted questions, and resolve information gaps.
• Review and edit existing help articles to maintain accuracy, consistency, and alignment with current product functionality.
• Apply established writing, content, and accessibility standards across documentation.
• Incorporate feedback from subject matter experts and senior team members to refine and finalize assigned work.
• Manage multiple documentation tasks and deadlines with minimal coaching.

Benefits

• Two additional days off per year through Eunafier Days, each attached to a long weekend.
• Up to eight hours per year of paid time for philanthropy and community causes.
• Professional development support, including budget, mentorship, and opportunities for career growth.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed